Great ! Very professional &
showed empathy for my needs.
2/3/2024
Virgia B. VERIFIED CUSTOMER
Great service and Melissa Lebran was great. Professional and knowledgeable
2/3/2024
Kathy R. VERIFIED CUSTOMER
Miss harris was very respectful very knowledgeable and I really like her
2/3/2024
Raymond C. VERIFIED CUSTOMER
Melissa was amazing. Her communication on status updates was greatly appericated as a customer.Melissa made my service experiance with Sutton so smooth, even with the rental pickup. In my personal experience dealing with Melissa has been the best customer service that I've delt with at a dealship. I would have to say the whole Sutton team from start to finish was great.
Thank you to the entire Sutton team for making this service call flawless.
Thank you
Ray Cather
2/3/2024
Wilbur P. VERIFIED CUSTOMER
Jessica was friendly and a pleasure to work with. Excellent employee.
2/3/2024
Arthur H. VERIFIED CUSTOMER
Did not expect to pay for service since I had purchased 100,000 mile warranty. Don’t expect to buy another Ford product
2/2/2024
Jeffrey M. VERIFIED CUSTOMER
Melissa always offer quality service, she’s very thorough and polite. She always always keep you updated and make sure your car is back to you in a timely manner. I think Melissa is a plus to have in any organization I’ve been dealing with Melissa since 2016 with my cars. Aesthetically satisfied with the service that she gives as a service rep.
2/2/2024
Joseph S. VERIFIED CUSTOMER
Jessica did a fantastic job and the service was great
2/2/2024
Dominique M. VERIFIED CUSTOMER
Car looks and runs like new!
2/2/2024
William B. VERIFIED CUSTOMER
Always good service in the Quick Lane Dept !
2/1/2024
Terrence D. VERIFIED CUSTOMER
Jillian was fantastic BUT this whole warranty repair took a little over 6 months to complete. All do to a typographical error on the extended service contract which was filled out wrong from the beginning. Jillian had nothing to do with this and I was told by Jim Gilbert that it was an error by whoever wrote the mileage on the contract that they entered the wrong expiration mileage. This was a TOTAL HEADACHE for me. But at least the deductible was waived. I am not a happy camper…..
2/1/2024
Tracey C. VERIFIED CUSTOMER
Jason very professional and friendly.He took care of everything I ask him to do.
2/1/2024
Sherman G. VERIFIED CUSTOMER
All around great service
2/1/2024
Debra P. VERIFIED CUSTOMER
Excellent service
2/1/2024
Lottie P. VERIFIED CUSTOMER
She went above and beyond to help me with my vehicle.thank you.
2/1/2024
Jeffrey M. VERIFIED CUSTOMER
Melissa is great and thorough. She went to extra mile to make sure that I was taking care of an updated on every step of my car.
2/1/2024
Jon S. VERIFIED CUSTOMER
Jessica was polite, professional and respectful. I’ve been doing business with Sutton Ford for a very long time. I’ve always had an outstanding relationship with the hosts. That is why I have purchased my last three cars from Sutton Ford. Thanks for your professionalism and the hospitality from your staff.