Always receive great service here. Professional, friendly and knowledgeable staff at every point of service.
6/12/2024
Furnet Y. VERIFIED CUSTOMER
Although no one can ever be too sure about anything. There is never a guarantee a new car part is going to act accordingly. With that said, the only downfall to the services rendered was having to come back for corrections. But it happens. The rep has no way of knowing any part is going to fail after installation. The tech won't know. So whose to blame. No one! I chalk it up to "the luck of the draw". I'd like to think my rep did everything in her power to right the situation and got my vehicle back to me in a timely manner. I couldn't be more thankful. My biggest issue is with the warranty company. They can delay repairs for up to 2wks and I've also experienced longer wait times due to their time taking process. Sutton Ford, I have no issues with you at all, at this point. I am extremely thankful for your services.
6/11/2024
Anita S. VERIFIED CUSTOMER
Jason is the best
6/11/2024
Clarence P. VERIFIED CUSTOMER
Great job in a timely manner
6/11/2024
Kathleen J. VERIFIED CUSTOMER
Service was excellent
6/11/2024
Cynthia P. VERIFIED CUSTOMER
Bryan was very personable and was able to answer my questions and was very honest with me. I enjoy going to Sutton Ford for my service needs, I’ve always felt well taken care of there!!
6/11/2024
Commonwealth Edison. VERIFIED CUSTOMER
Melissa Lebran and her team continue to exceed my expectations every time I bring my vehicle in for service. They are awesome. Please give them a bonus or raise!!!
6/10/2024
Joan F. VERIFIED CUSTOMER
Professional, pleasant and helpful. The big smile was nice, too
6/9/2024
Timothy A. VERIFIED CUSTOMER
Ok thanks. I’m looking forward to the survey. Jason Scott Jr services was a complete satisfactory and Sutton Ford as a whole.
6/9/2024
Melissa J. VERIFIED CUSTOMER
She was so patient, helpful and kind. Wonderful customer service from her.
6/9/2024
Ion A. VERIFIED CUSTOMER
He was great.Friendly, knowledgeable, professional and thorough.And explained everything to me in terms I understood. Very good.
6/9/2024
Clyde R. VERIFIED CUSTOMER
Very satisfied. His service was excellent . He went that extra mile and in a timely manner.
6/8/2024
Lynette C. VERIFIED CUSTOMER
Very pleased….Mr.Scott always have a smile on his face.Customer service always have been excellent..He takes his time with me he explains what’s going on with your car.. Thank you keep up the good work..
6/8/2024
Angela P. VERIFIED CUSTOMER
Very professional service
6/8/2024
Violet G. VERIFIED CUSTOMER
Jason Scott Jr., representative represented Ford motor company in the manner in which I expected, which was kind,courteous, respectful,willing to assist and very professional.
6/8/2024
Mary G. VERIFIED CUSTOMER
I've always got great service at Quick Lane.
6/8/2024
Stephanie H. VERIFIED CUSTOMER
Everyone there is so helpful. It was a plumb pleasing pleasure!!
6/8/2024
Charles P. VERIFIED CUSTOMER
Oil change was satisfactorily completed; Bryan pointed out other recommendations i.e. air filter which I elected to do. Car wash & tire armor treatment was super & I was out of there in a manageable length of time. Excellent customer service. Pat Pierre-Auguste
6/7/2024
Ramona D. VERIFIED CUSTOMER
Melissa and andy best team ever
6/7/2024
Carmen B. VERIFIED CUSTOMER
Melissa did an excellent job. She gave me great customer service. I love the valet service since I did not have a ride back to Sutton.