Stephanie served as a great advocate for Freedom Honda! She was responsive and very helpful in keeping me posted on the status of my car. She is knowledgeable and very attuned to the needs of the customer. Thanks very much. I’ll be back next week!
Mike McKeeman
9/5/2020
Joseph K. VERIFIED CUSTOMER
Oil pan plug was not tightened enough and some oil leaked out onto garage floor.
9/5/2020
Tammy O. VERIFIED CUSTOMER
You guys are fantastic! Thank you!
9/4/2020
Karen D. VERIFIED CUSTOMER
Upon checking in reported there was an issue with the TPMS sensor. Sensor came on during my drive home and is on now. Called and left a Voice message and a text with my service advisor and have received no response! Very frustrated- searching online appears there is a software fix to address this. Need this resolved ASAP as we will be taking this vehicle to California next week.
9/4/2020
Carol R. VERIFIED CUSTOMER
The check in process was great!Stephanie was great to work with. Would be nice to have a couple phone charging stations ... but everything was completed
As scheduled. Thank you
9/4/2020
Angela K. VERIFIED CUSTOMER
5 - Customer service was great!
4- I had an appointment scheduled but I did have to wait for close to two hours which I was not expecting. .
9/4/2020
Daniel B. VERIFIED CUSTOMER
Great service! As always!
9/4/2020
William W. VERIFIED CUSTOMER
Great service
9/4/2020
Colm M. VERIFIED CUSTOMER
Kevin was awesome! Give him a raise!
9/4/2020
Jennifer S. VERIFIED CUSTOMER
I was not completely satisfied because they the appointment took 1 hour longer than quoted. I waited for my car from 11:30-3:00. Not having the shuttle available is a disappointment. They also said they would put the new rear windshield wiper on and they did not. I should have checked that before I left but I was in a rush to pick up my kids from school at 3:15.
9/4/2020
Jeffrey S. VERIFIED CUSTOMER
Alex did a great job helping solve a few issues with our Honda! Looking forward to bringing back our van for regular service! Overall great experience:)
9/3/2020
Sherien P. VERIFIED CUSTOMER
Yes they are great my car needed some services and they have done good job
9/3/2020
Wendy R. VERIFIED CUSTOMER
Marty is awesome...
9/3/2020
Curtis S. VERIFIED CUSTOMER
After 3 hours I only got an update when I made the effort to talk to the service agent. I tried to communicate via text but received no reply. After 6.5 hours I was finallycalled that my truck was finished. I would have appreciated more updates!
9/3/2020
Joshua M. VERIFIED CUSTOMER
A diagnostic should not be so expensive.
9/3/2020
Christopher B. VERIFIED CUSTOMER
????
9/3/2020
Daniel P. VERIFIED CUSTOMER
Great customer service, moved from Iowa and this was some top notch service with a personal touch.