Excellent service and the car wash was appreciated
9/24/2019
Christopher T. VERIFIED CUSTOMER
Awesome experience all the way through. Thank you
9/24/2019
Robin H. VERIFIED CUSTOMER
Mike Magee is wonderful, never have a problem with him. Today however, the mechanic left grease on the inside roof of my new vehicle. I called Mike and he said he would talk to Chris.
9/24/2019
Kelly D. VERIFIED CUSTOMER
One of the parts that needed to be replaced was not in so I need to bring it back in a second time
9/24/2019
Peggy C. VERIFIED CUSTOMER
Beau gave great service. I appreciate his help and the service team who helped take care of my Acura. I would give the experience 10/10.
9/24/2019
Richard M. VERIFIED CUSTOMER
great service
9/24/2019
Weyland B. VERIFIED CUSTOMER
Kevin is always great and friendly. I always go to Kevin To help with my service need.
9/24/2019
Lorenzo E. VERIFIED CUSTOMER
Okay
9/24/2019
Kristin M. VERIFIED CUSTOMER
My 2009 Pilot was in service for 3 days and we spent $5000 with all the repairs. On the following Saturday, I found a pink fluid on my garage floor. Found out from Kevin that when we replacement fluids that you didn't have a new ring in stock, so your tech reused the ring that was already on my car. My pilot was there for 3 days, you couldn't get a new ring in that time? Sorry, this does not sound like proper use of time, supplies, money and an unhappy customer. Kevin did apologize, but I think you need to take a better look at how things are run.
9/23/2019
Jane G. VERIFIED CUSTOMER
Daniel was fantastic and very helpful for everything, even Beyond
9/22/2019
Bangalore R. VERIFIED CUSTOMER
The team was excellent. They helped me every step of the way.
9/22/2019
Chander T. VERIFIED CUSTOMER
Great job!
9/22/2019
Timothy B. VERIFIED CUSTOMER
Always a pleasure to do business with Danny!
9/22/2019
Ralph T. VERIFIED CUSTOMER
Danny provided A++ service. I have 310,000 miles on my Civic. I contribute this to the quality of his services.
Ralph
9/22/2019
Craig W. VERIFIED CUSTOMER
Mike was great!
9/22/2019
Sarah M. VERIFIED CUSTOMER
Daniel was sweet, helpful and knowledgeable.
9/22/2019
Abbe M. VERIFIED CUSTOMER
Beau was professional, kind and exceptionally courteous during the entire service process. He also explained things clearly and went above and beyond to make sure I understood the final paperwork and recommended needs for the car in the future.
The man who greeted me when I drove into the service bay was also very nice but I don’t remember his name. I thought it was great that he opened the door to the building for me.
Thank you for the coffee and doughnut, too!
The only improvement idea I have is to improve the greeting process when you first come into the building from the service bay. Eye contact, a smile and maybe a hand signal (wave of greeting, or holding up an index finger to indicate “I see you and someone will get to you soon.”) even if they’re on the phone or finishing paperwork, and this will make the entire experience excellent. When I came in the service doors, no other customers were there, yet the people closest to the door that I entered never looked up or acknowledged my presence. Then Beau looked up from farther down the row, smiled and welcomed me. Granted it is a little thing, but noticeable in contrast, and I remember it as a flaw in an otherwise very pleasant Freedom Honda service experience.
9/22/2019
Kisten B. VERIFIED CUSTOMER
Marty is always nice and professional. Really appreciate his knowledge and help.
9/22/2019
Chris H. VERIFIED CUSTOMER
I want to thank Mike for getting things resolved quickly, and taking a personal interest in my satisfaction.