Made an appointment for an oil change and tire repair. I was there for almost 3 hours. I can appreciate being busy as I am in the business as well, but I believe that’s excessive WITH an appointment. My car was half dried off when I drove off. Again not a huge deal, but paying attention to detail is key. Also I had left and received a call 10 minutes later saying that you still had my wheel lock key. I’m satisfied with the advisor (he’s a hard worker) and the super nice waiting room of yours.
10/17/2019
Shannon O. VERIFIED CUSTOMER
Take our vehicle here always for service. Staff members always very friendly and helpful. Excellent service.
10/17/2019
Arlene S. VERIFIED CUSTOMER
Marty was great to work with. Provides amazing customer service.
10/17/2019
Abbie M. VERIFIED CUSTOMER
Beau was very informative and honest about pricing. Provides great customer service.
10/17/2019
Melanie D. VERIFIED CUSTOMER
Drew was nice...but he didn't explain any of the service recommendations until I asked. He listed them off, but didn't show them to me on the sheet or ask if I wanted to schedule any of them or ask if I had any questions about them. I wasn't dissatisfied, but didn't feel he was attentive to any next steps that might be beneficial for me.
10/17/2019
John M. VERIFIED CUSTOMER
Very streamlined service with Beau and great waiting area amenities.
10/17/2019
Marcia J. VERIFIED CUSTOMER
Unable to find anything to rectify the problem. Guess I will need to keep taping when problem occurs. I think it is in the radio antenna but that doesn’t show up on a computer.
10/17/2019
Connie J. VERIFIED CUSTOMER
He was very friendly and cared! Next service, I definitely want him to help!
10/17/2019
Bill H. VERIFIED CUSTOMER
A great dealership with great people like Marty to service my great car.
10/17/2019
Nancy F. VERIFIED CUSTOMER
Kevin made my experience very easy and smooth. He was very clear in explaining what needed to be done to the car and very kind thank you very much
10/16/2019
Sarah P. VERIFIED CUSTOMER
He was very helpful and polite
10/16/2019
David R. VERIFIED CUSTOMER
Good job thank u
10/16/2019
Liz D. VERIFIED CUSTOMER
He was informative, helpful, and timely.
10/16/2019
M. A.. VERIFIED CUSTOMER
I always work with Marty, but Mr. Burris helped out when Marty went to lunch.
The one thing Freedom Honda can do is improve your online scheduling tool. Let me select my advisor and give me a space for write-in comments/questions. It will save time and increase my satisfaction with Freedom Honda. My last Honda and Toyota dealerships had a much better scheduling tool.
Thank you for the survey.
Peg Q.
10/16/2019
Jodean B. VERIFIED CUSTOMER
I always appreciate your service! Thank you! Drew was very helpful.
10/16/2019
John P. VERIFIED CUSTOMER
Danny is great. Efficient, polite, and affable.
10/16/2019
Patrick B. VERIFIED CUSTOMER
Beau was great with communicating my service needs and getting it done on a very busy day.
Mr Applegate was a great driver. Very nice and timely and good driving both ways.
Will definitely continue to have our Pilot serviced with your dealership.
10/16/2019
Shelbie C. VERIFIED CUSTOMER
Michael Mcgee was excellent!! He has the best customer service out of any Honda employee I've encountered in 10 years!