The service manager Chris is wonderful and helpful and really blessed our family with his kindness and understanding. He is also very knowledgeable about options to help pay for your replacement needs and he cares a lot about his staff at freedom Honda! Thank you. Chris!!
11/7/2019
Steven D. VERIFIED CUSTOMER
Mike did a great job. He kept me well-informed and got the work done quick and ahead of schedule.
11/6/2019
Kelly P. VERIFIED CUSTOMER
Thanks!
11/6/2019
Carolyn T. VERIFIED CUSTOMER
Excellent customer service staff make me feel comfortable and they worked well at their job. They were all able to help me get into a vehicle that is safe for me and my kids
11/6/2019
Ronald U. VERIFIED CUSTOMER
Daniel is top notch
11/6/2019
Dana C. VERIFIED CUSTOMER
Kevin was quiet and soft spoken and it put me at ease. I knew he would do what he said he would do and fix my car
11/6/2019
Dorothy S. VERIFIED CUSTOMER
Marty was very helpful and courteous. Thanks for a job well done!
11/6/2019
Patricia H. VERIFIED CUSTOMER
Service people were great, done timely and washed the car! Excellent
11/5/2019
Dave J. VERIFIED CUSTOMER
Today was thoroughly satisfactory. Marty handled my service questions promptly and professionally.
11/5/2019
Albert B. VERIFIED CUSTOMER
Work was done on time. He told me the results of the vehicle inspection and explained them to me. Appreciated his professionalism .
11/5/2019
Steven L. VERIFIED CUSTOMER
Great job thank you
11/5/2019
Laurie C. VERIFIED CUSTOMER
I felt he was condescending. I do not understand why when you make an appointment it takes six hours to do the diagnostics. He seemed to assume the car never been serviced at 133,000 miles since there was no previous record at freedom Honda. I’ve been totally diligent to have all service done on time up until the last one year. Final analysis was spark plugs and valves which I understand but also that every fluid in the car needed to be changed. I had been to freedom Honda in May and told that the power steering and brake fluid should be changed so I had had that done. These were on the list to be changed again.
11/5/2019
Kari G. VERIFIED CUSTOMER
This is the second time Mike has helped me during service appointments, taking to him is like talking to an old friend. He is always kind and personable. I have recommended people to Freedom Honda in the past few months specifically citing his customer service, love for his workplace, and exceptional work ethic.
11/5/2019
Joann S. VERIFIED CUSTOMER
My service advisor did a great job, he told me it would be an hour and 15 minutes and is almost right at an hour and 15 minutes.
11/3/2019
Philip C. VERIFIED CUSTOMER
Danny always provides me outstanding service.
11/3/2019
Miguel R. VERIFIED CUSTOMER
Kevin was great. He checked me in quickly. He found a coupon and applied it to the service. Thanks for the great service
Miguel R
11/3/2019
Sara V. VERIFIED CUSTOMER
Beau did an excellent job handling the situation he was put in with my appointment. When I arrived for my scheduled appointment Beau and I came to find that neither my push button start or rear hatch hydraulics were ordered/in stock. With both parts obviously being important pieces to have working, and me rearranging my schedule so my car could be gone for a potion of the day, Beau was able to acquire a push button start to conduct half of the repairs. I was grateful something was able to be done.
In the future, and to better serve your customers, I highly recommend all appointments, aside from simple ones like oil changes/tire rotations, go through a service advisor only. Allow them the opportunity to handle the scheduling of services/repairs and coordination of parts for the vehicles so what happened today doesn’t happen to anyone else. The service advisors are the ones face to face with the customers when things don’t go as planned and it’s unfair that they may be rated by customers based on the failure of those scheduling the appointments.
Beau, thank you for your professionalism and great customer service.
11/3/2019
Caron H. VERIFIED CUSTOMER
Mike was very helpful in getting our vehicle taken care of.