This was all new to me a recall and your facility. The person that checked me in was a ****! I was thinking about someday purchasing a new Honda, but I changed my mind. Will shop elsewhere. Sorry. Oh just some advice customer service.
1/30/2020
Thomas G. VERIFIED CUSTOMER
Wonderful experience and great service in a timely manner
1/30/2020
Michael M. VERIFIED CUSTOMER
Very disappointed about this whole experience. Was insulted and mocked upon dropping off my car. Marty said and I quote “is my technician going to hear the noice or is he going to have to drive around and around”. Was told about a possible TSB (technical service bulletin)and choose to ignore till asked about 4 days later. Very little communication, had to call for information on multiple days to get updates.
1/30/2020
Caitlin R. VERIFIED CUSTOMER
Daniel was great! He looked at my account and saw I had free oil changes left from when I purchased my vehicle, and even ensured I got new windshield wipers. He also looked up how many oil changes I had left, and when I needed to use them by. Service was quick and efficient. As always, the coffee is great. Thanks!
1/30/2020
Micheal S. VERIFIED CUSTOMER
Kevin was very helpful during my visit.
1/30/2020
Nicole W. VERIFIED CUSTOMER
Alex was positive and communicated clearly with me all that was needed.
1/29/2020
Paige M. VERIFIED CUSTOMER
Excellent service!
1/29/2020
Donald M. VERIFIED CUSTOMER
Daniel does and continues to be honest and caring. He is extremely helpful and really is the only reason we continue to frequent our service at a dealership.
1/29/2020
Troy N. VERIFIED CUSTOMER
Awesome
1/29/2020
Donna R. VERIFIED CUSTOMER
She was great!
1/29/2020
Todd B. VERIFIED CUSTOMER
Alexandra had an upbeat attitude and seemed happy to be at work.
Everything went smoothly and was well explained.
1/28/2020
Yvette K. VERIFIED CUSTOMER
I think your people should take more of the Chik-filA service approach. I waited almost 10 minutes before someone addressed the fact that I was standing and waiting to be helped. Maybe a “Someone will be with you shortly” comment might make a person not feel invisible when there were 7 to 8 people working the desks in front of me. I am not just talking about the gentleman who helped me today either. He did end up being nice to work with, but we got off on the wrong foot because of how I felt.
1/28/2020
Sandra G. VERIFIED CUSTOMER
Alexandra was great! She didn't try to upsell me and was understanding of my schedule. The techs also were great. Refilled my tires and reset the tire check light without me remembering to inform them. Time spent at the dealership was long considering I had made an appointment though.
1/28/2020
Alicia R. VERIFIED CUSTOMER
Friendly, affordable and quick.
1/28/2020
Wyatt K. VERIFIED CUSTOMER
The service department was fantastic! I got everything that I needed and was taken care of by them. I was also looking for another vehicle while at the dealership and walked the lot without anyone making contact. I also went inside and saw at least five salespeople sitting by the front door. I asked questions about a vehicle to a young man with glasses and he couldn’t answer any questions about the two SUV’s I was asking about other than comparing the sizes, which is very obvious when I look at them. I may have purchased a new vehicle but since the sales staff wasn’t interested I will take my business elsewhere.
1/28/2020
Patricia P. VERIFIED CUSTOMER
Everyone is so very friendly and helpful there
1/28/2020
Jeffery N. VERIFIED CUSTOMER
Marty Stinett was an excellent service advisor - knowledgeable and totally focused on customer satisfaction. Nicely done !!
1/28/2020
Jennifer S. VERIFIED CUSTOMER
Fantastic service! Very professional, honest, and got the job done quickly! Thank you for all you do!
1/27/2020
Peter S. VERIFIED CUSTOMER
Fast and friendly service! Thank you so much!!
1/26/2020
Richard C. VERIFIED CUSTOMER
Excellent service and very respectful. Comfortable environment