I arrived early for my appointment. I was not greeted by anyone. Ultimately I was taken inside and told that my representative would be with me. He was, but I did not leave the office until 45 minutes past my appointment time. The service was pricey to begin with, but we were to be charged $112.50 to rotate the tires even though they were already removed in order to replace the brake pads??? Not impressed with timeliness, service or professionalism.
4/21/2019
Christopher M. VERIFIED CUSTOMER
From the time I left my car for service to end when I got my car back everything was excellent . Thank you to all the people that work so hard to do such a service
4/21/2019
Kedar P. VERIFIED CUSTOMER
Excellent service by Eliseo as always!
4/21/2019
Parviz G. VERIFIED CUSTOMER
He was very helpful and care to do the service quite well. Thanks
4/21/2019
Anthony H. VERIFIED CUSTOMER
As expected
4/21/2019
Adrienne T. VERIFIED CUSTOMER
Tony Danai always goes above and beyond when I bring my car to Mercedes Of Marin. He’s a wonderful person, excellent at his job and I just feel very fortunate to have him as my service provider.
4/20/2019
Abigail L. VERIFIED CUSTOMER
Every time I come in the staff at MB of Marin are fantastic!
4/20/2019
Katherine C. VERIFIED CUSTOMER
She was very efficient, kind, knowledgeable and genuinely happy!
4/20/2019
Massimo C. VERIFIED CUSTOMER
Steve was very good about keeping me informed about the status throughout the service of my vehicle.
4/20/2019
Stephen D. VERIFIED CUSTOMER
Mark was great to work with
Thank you
4/20/2019
Mitchell C. VERIFIED CUSTOMER
Tony is the best!
4/20/2019
James L. VERIFIED CUSTOMER
Angelo is always great.
4/19/2019
Julie R. VERIFIED CUSTOMER
Mark was great in every way. Simple and easy for me.
4/19/2019
Carlos R. VERIFIED CUSTOMER
I was extremely satisfied with the service received. Mark was professional and courteous. I will definitely provide great feedback.
4/19/2019
Rebecca A. VERIFIED CUSTOMER
Yes, Toni was great! Called and updated me on car and all went well very timely.
4/19/2019
Shannon M. VERIFIED CUSTOMER
Traci was awesome and did a great job staying in touch. The only issue with my service is the part was mire expensive than first quoted. I was very grateful for MB willingness to take care of replacing my battery during my recall service.
4/19/2019
Eric H. VERIFIED CUSTOMER
Thank you. Mark is great to work with and I’m looking forward to working with him again.
4/19/2019
Beth K. VERIFIED CUSTOMER
He has been my service advisor for several years and always provides excellent customer service.
4/19/2019
Cathy L. VERIFIED CUSTOMER
Wonderful service!
4/19/2019
Erik N. VERIFIED CUSTOMER
Thank you to Steven and Mercedes Benz of Marin, I was greeted promptly and kindly and my issue was remedied in a timely manor.