Tony is by far your best service employee I have ever had at any dealership.
7/7/2019
CHERYL A. VERIFIED CUSTOMER
Great service and kept me up to date on my car repair thank you
7/7/2019
Adam P. VERIFIED CUSTOMER
Easy to communicate with and great experience.
7/7/2019
Paul Y. VERIFIED CUSTOMER
Eliseo is outstanding. He is knowledgeable and his willingness to to help makes
Doing business with MBZ of Marin a pleasure. Thanks for your help Eliseo!
7/7/2019
Thomas H. VERIFIED CUSTOMER
Eliseo is very competent.
7/6/2019
Susan C. VERIFIED CUSTOMER
Professional and personable.
7/6/2019
Rowan B. VERIFIED CUSTOMER
Eliseo is excellent. He listens to everything and very clearly communicates all that is being done. A 5 star service professional
Thanks
Rowan B
7/6/2019
Patricia B. VERIFIED CUSTOMER
Eliseo is the Best person at Marin Mercedes. He is reliable ,conscientious,respectful and Always takes the extra step to insure the job has been completed thoroughly and that the driver will be safe. He is also helpful in any situation. This past week I had the need to call Mercedes road side. It obviously does not exist. I waited from 3:51 until 7:35 and was told they hoped it would not be more than another 60-90 minutes. I had to initiate most of the calls. Promised return calls were not made to me. I find this lack of service unconscionable. Since it was past everyone’s closing time I left an email for Eliseo who handled everything immediately the following morning. I cannot say enough for Eliseo. Nor could I say enough negative about Mercedes
7/5/2019
Melissa K. VERIFIED CUSTOMER
Eliseo is one of the primary reasons we are loyal to Mercedes of Marin.
Eliseo is honest, trustworthy and has earned our respect and this review. We
have worked with Eliseo for 15+ years and he continues to advance his knowledge and skill for our benefit. It is a pleasure to work with Eliseo. He works hard and we appreciate all that he does to improve and make right our customer
experience. He is an asset and a natural. Thank you Eliseo!
7/5/2019
David G. VERIFIED CUSTOMER
He was very helpful.
7/5/2019
Judith C. VERIFIED CUSTOMER
Tony is always great!
7/4/2019
WINDI S. VERIFIED CUSTOMER
So great to meet Elisio and have him truly care!!
7/4/2019
Philip G. VERIFIED CUSTOMER
All was and remains appreciated re our GLE500 4WD SUV’s dead battery’s replacement. Thank you to Anthony in your Marin Service Dept.
Thank you very much!
Phil & Cheryl Genet.
7/4/2019
Edward G. VERIFIED CUSTOMER
Eliseo has always been very accommodating!! He aims to please! He should be acknowledged for his professionalism and customer service!
7/3/2019
CHRISTIAN C. VERIFIED CUSTOMER
I have been scheduled too many service appointments in a short time. Maintenance department/ receptionists scheduling appointments needs to coordinate better to not waste time of customers. I had higher expectations for Mercedes Benz...
Christian.
7/3/2019
Samantha S. VERIFIED CUSTOMER
Great job. Very informative about the repairs and also upcoming new cars
7/3/2019
Moe S. VERIFIED CUSTOMER
First of all, when you call the dealer, they put you on hold for ever.
He did his best to help, one of the car keys doesn't work, they had my car all they, they could not figure that out the problem and want me to live the car with them for two days, I could not do that, they did not offer the loner car either.