Mark did a great job dealing with a tough situation.
9/7/2019
Kenneth G. VERIFIED CUSTOMER
They have been unable to fix my adaptive headlights which has been going on for months however they have tried hard to do it I just have to assume it is a Mercedes problem and nobody knows how to fix them including the factory. Funny thing is my Jaguar and Tesla both have adaptive headlights that have always worked perfectly. It just seems to me that Mercedes is very far behind when it comes to the new car technologies. From navigation to most every system from radio to interactive connections to my iPhone everything is way more complicated then it needs to be. My 2014 Jag F Type is so much more user friendly and the Tesla is hands down so much more innovative.
9/6/2019
RUTILA P. VERIFIED CUSTOMER
Thank you for all your help!!
9/6/2019
Tam H. VERIFIED CUSTOMER
Great communication and a great experience!
9/6/2019
KEVIN T. VERIFIED CUSTOMER
The service was great today and much appreciated.
9/6/2019
Jon R. VERIFIED CUSTOMER
He is quite simply the BEST service rep we've had.
9/5/2019
Dawn V. VERIFIED CUSTOMER
Excellent
9/5/2019
Katsuko S. VERIFIED CUSTOMER
My original appointment was scheduled for 1 PM on Monday 9/2/19 which was Labor Day (which was an error). When I called the service department on Tuesday, I was told there was no appointment for me (despite having scheduled it over the phone one week prior). When I finally made it in at 2 PM on Wednesday, I was told the service would take about an hour (it was known that I would be waiting), the total time was roughly 2 hours. It was not until I went to the checkout counter, that things moved along. A service advisor should have the courtesy to inform me for a wait beyond what is originally quoted. Unfortunately Tony Danai was off on vacation this week. I never have an issue with inefficient service when he is the acting advisor. I am not happy with how the service went today.
9/5/2019
Ed M. VERIFIED CUSTOMER
Always great service! Very happy!
9/5/2019
Zakir A. VERIFIED CUSTOMER
????
9/4/2019
Diane G. VERIFIED CUSTOMER
I spent a large amount of money on a service B. I would have liked to have received feedback on the work done when I picked up the car. I specifically asked to have the breaks checked. My service agent was not available and no comments provided. The check out person did leave him a note to call me.
9/4/2019
Sophia A. VERIFIED CUSTOMER
The entire process was exceptional and very customer centric. I appreciate Kham and especially Eliseo for their professionalism and support. As always a pleasure to do business with Mercedes Benz of Marin,
9/4/2019
Rose Marie. VERIFIED CUSTOMER
She took care of the problem. She was very professional.
Delightful.
9/2/2019
Amir S. VERIFIED CUSTOMER
Mark has an outstanding customer service capability for which I appreciate his dedication and committed to assure his clients’requests are met.
In my last visit, while I was picking up the car and he was at lunch, he interrupted his lunch period to come back and respond to my concerns.
He takes the ownership of issues and assures his clients are fully satisfied. God bless him. And thank you to the Mercedes of Marin for having such qualified personnel on board.
Thx.
9/1/2019
Christopher K. VERIFIED CUSTOMER
I’m completely dissatisfied with my experience and am considering finding another dealer. I brought my car in for service because there was an odd thing with the transmission. Nothing was found. (Not mad about this as it’s a new car and perhaps it is just breaking in) However, I was without the car for 3.5 days just for diagnostics and for them to determine nothing was wrong. The only updates I received the first two days I had to call the dealership for despite promises to be informed. This is poor customer service from a luxury brand and could easily be improved— when you tell a customer something, follow through on it.
Additionally, there is a new problem with my car that I am now going to have to come back to the dealership for. So not only was nothing supposedly done about the first issue, they managed to create a new issue while they had my car. This is the exact OPPOSITE of what should happen. I’m now going to have to take more time away from work coming to and from the dealership to fix a problem that didn’t exist before I brought it to the dealership.
9/1/2019
Frederick H. VERIFIED CUSTOMER
Thanks Steven for getting my car fixed and ready to go for the holiday weekend. I appreciate the effort during a busy week.