Steven Drew took very good care of me. He inspected my car, topped the transmission fluid, and provided recommendations for future maintenance. I will recommend the Mercedes Benz of Marin service center to others.
Janet L
11/30/2019
Sandra F. VERIFIED CUSTOMER
Noah was very helpful in keeping me informed throughout the process!
11/30/2019
Robert G. VERIFIED CUSTOMER
He’s GREAT !!!
11/30/2019
Doug S. VERIFIED CUSTOMER
she was very thorough and a positive person. new to the team as our previous service writer retired
11/30/2019
Anthony K. VERIFIED CUSTOMER
Everything is great with the car now!
11/29/2019
Riva B. VERIFIED CUSTOMER
Eliseo is the best professional - I have the highest regard and trust in his opinions. He always goes the extra mile to be sure my car is in excellent condition and takes the time to inform me of what has been done and what I should expect in the future. I always leave the Mercedes facility with full confidence and knowledge that I can count on Eliseo for my car needs.
11/29/2019
David W. VERIFIED CUSTOMER
Very professionals, pleasant, and did a great job following up on some of my questions.
11/29/2019
Quentin C. VERIFIED CUSTOMER
As usual Steve provides excellent friendly customer service
11/28/2019
Katherine R. VERIFIED CUSTOMER
Angelo went above and beyond to help me. I had an unusual situation with my car over the past couple of months. Every time my car was broken into, he made sure that my car was fixed as promptly as possible and also helped me with my replacement car needs. I have small children and he made it much less stressful. I am planning on buying a new Mercedes soon and look forward to working with Angelo in the future.
11/28/2019
Harvey K. VERIFIED CUSTOMER
Great!
11/28/2019
Bahram S. VERIFIED CUSTOMER
Eliseo was courteous, efficient and knowledgeable.
11/28/2019
Norma L. VERIFIED CUSTOMER
I love working with Angelo! Very professional.
11/28/2019
JOSE O. VERIFIED CUSTOMER
The best customer service I’ve ever had!!! Very polite and helpful, couldn’t ask for a better person to work with!! Give her a raise
11/27/2019
Jason P. VERIFIED CUSTOMER
Traci is the only service advisorat your dealership service department that genuinely cares about her customers and to ensure that they are completely taken care of!
11/27/2019
Denis K. VERIFIED CUSTOMER
Too many “surveys”. These surveys are misleading. Long ago at another business I was told that not getting all “10’s” would be a problem for the employee. 9 out of 10 seems pretty good to me, but not all businesses have the same attitude. If I am unhappy you will know about it. Spend more energy correcting real problems instead of using these “surveys” to grade or downgrade your employees.
11/27/2019
Bert N. VERIFIED CUSTOMER
Very good experience. . Excellent customer service
11/27/2019
Louis P. VERIFIED CUSTOMER
People were great and empowered to help.
11/27/2019
Laura O. VERIFIED CUSTOMER
Mark is the best. Always makes you feel like you are VIP
11/27/2019
Sam Y. VERIFIED CUSTOMER
I had a very good experience at i always do when I visit the dealer.