As far as I can tell, the actual work on the car was done is fine. What I am not satisfied with is the communication difficulties with staff members. I called two days before my appointment to make the appointment. I was very explicit with the woman I spoke with about what I was desiring and when I would need my car back, etc. The morning that my car was received, I got a call stating that the work couldn’t be done because I needed my car back that same day. This is not whatI had discussed, and I ended up needing to be on the phone for over 25 minutes to get things handled on a day that I was traveling. It ended up being a very big stressor in my day. The fact that I couldn’t get a hold of the person who had been assigned to work on my car, nor could any one who answered the phone transfer me to someone who could help me other than her, seems like a significant flaw in your system.
11/23/2019
Brian B. VERIFIED CUSTOMER
Mark is awesome. Best consultant there.
11/23/2019
Andrew W. VERIFIED CUSTOMER
Eliseo once again provided an outstanding service experience. It was easy to get an appointment and he listened to all my concerns. He gave me updates and clear explanations about what was done to fix them or reassure me that things were still functioning fine. A significant portion of my positive Mercedes Benz ownership experience has been from the service that Eliseo and Mercedes Marin provide. I wish him a happy holidays!
11/23/2019
Sharon R. VERIFIED CUSTOMER
Mark Greenblat is a total pleasure to work with. He always makes sure things are taken care of and in timely manner. The best part is that he seems to do his job in a relaxed and friendly mood which is much appreciated. If my car has no further problems I will really be happy.
11/23/2019
Donald M. VERIFIED CUSTOMER
Had a good experience. Came in because of an airbag recall. Mark took great care of me and was super engaging. Great dude! Genuine!
11/23/2019
William B. VERIFIED CUSTOMER
My service agent left for lunch didn’t tell me she was leaving and didn’t provide for a substitute to let me know when the car was red. As a result I sat around and lost additional time.
11/22/2019
Susan M. VERIFIED CUSTOMER
Pleased with the care given by Angelo. Thank you.
11/22/2019
Paul S. VERIFIED CUSTOMER
Angelo was fantastic!!!
11/22/2019
Tyler K. VERIFIED CUSTOMER
Everything was great. Traci was super helpful.
11/22/2019
Mary F. VERIFIED CUSTOMER
The best experience I’ve had in the 4 years I’ve been with this dealership!!
11/22/2019
Shawn C. VERIFIED CUSTOMER
Great service have known and trusted Mark for years.
11/22/2019
Kenneth L. VERIFIED CUSTOMER
She is the best in the office. She always go above and beyond.
11/22/2019
Maria V. VERIFIED CUSTOMER
Very satisfied. Eliseo makes customer service one of his top priorities. I will always request he remain my service advisor.
11/22/2019
Nino K. VERIFIED CUSTOMER
Eliseo is truly rhe best...I never met anyone more dedicated, reliable then him.
11/22/2019
PATRICIA D. VERIFIED CUSTOMER
Angelo is responsive, helpful
and worked with us to ensure
a pick up of our car on a Sunday
so we could head up to Napa on
on the same day and not have to
make an extra trip from SF.
11/21/2019
Misty D. VERIFIED CUSTOMER
2 appts for 1service. 1st time I came, waited 20 minutes past my appointment time. Approached the service desk & advised them
& I was then told Steve was running behind. Somebody should have mentioned that at Check-in. As no loaner cars available, my ride was waiting. When Steve finally did meet me, he told me Diagnostics was running behind so MB didn’t know how long they’d have car for. I rescheduled. 2nd appt. waited 10 mins for Steve, approached desk, was moved to Anthony. No explanation for Steve. NOT GOOD
11/21/2019
ED J. VERIFIED CUSTOMER
Eliseo is always great to work with
11/21/2019
Paul K. VERIFIED CUSTOMER
Penske is lucky to have such a hard working, loyal and devoted professional
Representing them.
He is a pleasure to work with and his efficiency is fantastic.
A 10 out of 10.
11/21/2019
Susan M. VERIFIED CUSTOMER
Tracy was wonderful, she truly went above and beyond for me. Best service rep in all my years as a customer.