Longo Lexus Auto Repair Service

Mr. Ho has been completely helpful and placed my best interests first .

Daniel is great. Always helpful and informative. Goes out of his way to accommodate my schedule and my needs. A true professional.

Excellent service

I had two Lexus here, and this second one I got nail on it with warranty and I drove to Longo and had it replace my tires for warranty with nails. I was rejected by Daniel and he was about to charge me $660 for two new tires!! I said nah, I’m going to somehwr else, but why my warranty not covered!?!? He took out this mearsuemrnt tire thing which no one has as a customer and how we going to measure this when we don’t know when or where when we got nails on tires?!?! He measured my tires and 80% was fine but found this one spot measured 3 (yellow) as needs to pay attention and he rejected my replacems today tires with NAILS ON IT! He said it’s 3!!!!! U don’t get to replace it because we found a spot that shows 3!!! Oh wow!!! Okay I called warranty company. They were told mey warranty is replaceable for new tires with nail, if it’s NOT 2!!!! So meaning my tires is not wearing down to 2 yet and still can replace. Okay I went back to Longo again. Another 2 hrs of wait and then Longo has NO TIRES and needs to prefer. Oh my god , with so big and warranties that sales pushed me to buy but there’s no tires to replace!!!?!? What is going on?! Okay, I have to wait another 2 days to have them replace my tires. I’ll say Longo did a poor job on handling loyal guest like me for 20+ years!! I have Lexus IS 300 year of 2001 and RX350 2016 and now I’m done with Lexus. Service was horrible and warranties are lies, even the manager came to talk to me that day and he didn’t say a word. Very poorly serviced. Yup, very unsatisfactory service and wasted 4-6 hrs for this tires to be replace. Have to call this and that to get it resolved. And I’m still mad because my wife was driving this car with nails on it with my kids for 2 days while we get to Costco and get it repair!!! They risk my Kids life and my wife’s with nails on tires which should’ve been replace this first time. I’m thankful nothing happened and I can’t belive Longo did this to me. I will not buy Cars for my kids in the future now. Longo just doesn’t know how to service a guest, just want customers to buy something new all the time!

Jennifer was very personable and positive. It was an overall good experience.

Your service quality was excellent and price is reasonable. I give rate “A” to your service.

Great on time and satisfied well.

Happy Holidays

Very good customer service.

Excellent service ROBERT D

Very informative. Excellent communication. Great service with the courtesy vehicle. Thank you.

Excellent service

I was completely satisfied with my service experience. Jennifer Nam is always friendly and courteous and keeps me informed regarding the status of my car.

Solid experience with Jennifer as always. I was seen on time for my appointment. My car was ready on time as promised. The email quote I got from the guest appointment coordinator was honored, as was the coupon I provided.

The front desk needs to be more alert with the service advisory gives them the paperwork for the customer to sign. I was waiting in the waiting room for them to call me which they never did. I then got up and asked Robin and he said the front desk was supposed to call. The lady there said she never seen the paperwork and it was there. I could of prevent all that waiting if only she was on top of things... and not to mention I noticed another customer that was upset because they never called her.

Mr. Yang is very professional and attends to every detail to properly service my vehicles. Consequently, I utilize his services for the family vehicle care.

David Parada is a great team member, he made sure he assisted me as much as possible to resolve my issues.

MAN WONG IS AMAZING AND GOES ABOVE AND BEYOND GREAT CUSTOMER SERVICE HE ALWAYS KEEPS ME INFORMED AND UPDATED

Good service

Ms Nam was very professional. I am specifically satisfied with the way she handled my situation. I have work the day my car was ready for pick up so she made sure that my car was ready when i get there. Her attention to my needs got me to work on time So as soon as i paid my bill, all i had to do was hopped in my car and head to work. She was very helpful & attentive.