David Prada was very professional. The customer service David provided excellent! People like David makes me want to keep coming back to Lexus for my car service in El Monte.
Thank you!
3/3/2019
Janice S. VERIFIED CUSTOMER
1) I felt taken advantage- I live in Moorpark and was at work in Pomona when the engine light came on - brought car to Longo as the closest dealer
The writer said it was likely the gas cap not secured- and it would cost $170 to check all the codes - I had no choice an hour from home
A) why didn’t he check the gas cap in the drive and sent me on my way ?
B) $170 is outrageous to check a gas cap and $199.95 for replacement and the part was 2 days to get there
C) while Dave was nice enough he said he was going to be there but wasn’t on Saturday
D) offered my to do the 150000 mile service and the charge is over $200 MORE than at my home dealer and sales tax is 3% higher - that is a ridiculous amount of overcharge
2) this dealership is overwhelmingly busy and many people waiting and not happy - if I had to deal with this dealership all the time I would NOT buy another LEXUS - for what you are charging could buy BMW or Porsche so out of range -
DISGUSTING!!! The Longo family would be appalled at what had happened to this dealership - they were honest nice people who I grew up with
3/3/2019
Thanh T. VERIFIED CUSTOMER
Simple, straight to the point, and honest. 5 stars.
3/3/2019
Juan S. VERIFIED CUSTOMER
I’m very delighted with the wonderful work you’ve done.
3/3/2019
Nick N. VERIFIED CUSTOMER
Excellent
3/3/2019
Candace Y. VERIFIED CUSTOMER
He went above and beyond researching an issue about my car for me. Also very informative and courteous. Thanks!
3/3/2019
Benjamin L. VERIFIED CUSTOMER
Nice services
3/3/2019
Marko M. VERIFIED CUSTOMER
Above and beyond great service always assured by Mr. Saldana.
3/2/2019
SUCHIT T. VERIFIED CUSTOMER
Thank you so very much, Jim Palmer!
...For taking good care and being patient advicing fixing my old Lexus with limited budget!
SUCHIT T
3/2/2019
Holly Y. VERIFIED CUSTOMER
Jim explained all service items very clearly. His service was 10 out of 10, excellent.
3/2/2019
Vic L. VERIFIED CUSTOMER
It was by far the most professional system of service that I’ve encountered. And I believe Mercedes for 15 years. Your service exceeds my experience with other service centers. I Thank robin for his friendliness and professionalism
3/2/2019
Danielle R. VERIFIED CUSTOMER
I always ENJOY getting my car serviced, yes I just said ENJOY! I never thought a car experience could be so amazing! Thank you David for always making it so easy, straight forward and fun! Not to mention the service department is spotless!
3/2/2019
Merline N. VERIFIED CUSTOMER
He was very helpful
3/1/2019
KEN C. VERIFIED CUSTOMER
Very efficient service. I like the new Uber pickup and drop off service. It is easy and convenient.
3/1/2019
MARCELA C. VERIFIED CUSTOMER
Jennifer was great. Will be sure to contact
her for my next service.
3/1/2019
Stanley H. VERIFIED CUSTOMER
So far I feel Longo Lexus service staffs are honest. I don’t have any complaint about the service.
3/1/2019
JAMES W. VERIFIED CUSTOMER
superior service manager. knows his stuff. provides best service best care that I have ever had
3/1/2019
Edmundo R. VERIFIED CUSTOMER
Great prompt service! Service staff very helpful and courteous. Diagnosed and fixed the sensor problem right away. Thank You.
3/1/2019
Christina C. VERIFIED CUSTOMER
Robin had great customer service! Thank you for all your help!