Jennifer Nam is a top notch Service Representative. She goes out of her way to provide expert advice. I trust her 100%. Also thanks to Jessica Loiacano in the Loaner Vehicle department. Like Jennifer, she goes above and beyond to provide exceptional customer service. I’ve had 5+ loaners and each time Jessica is there to make the best experience possible. Kudos to both ladies for representing Longo Lexus with such professionalism.
4/17/2019
Andy Y. VERIFIED CUSTOMER
Very good service.
4/17/2019
FENGXIA W. VERIFIED CUSTOMER
Helpful and professional!
4/17/2019
Job Q. VERIFIED CUSTOMER
Excellent service.
4/17/2019
Henry Y. VERIFIED CUSTOMER
Very cordial, friendly and very helpful
4/17/2019
Zin M. VERIFIED CUSTOMER
Excellent customer service
4/17/2019
Bo H. VERIFIED CUSTOMER
Great!
4/17/2019
Janny T. VERIFIED CUSTOMER
Thank you to Danny and the entire Longo Lexus Service Team! You guys are the best. From the time I pull up everybody greeted my promptly to getting my loaner vehicle. Awesome service!
4/17/2019
Keith Z. VERIFIED CUSTOMER
Got wind noise in my RX450H Fsport. Technician claimed no defect found. However, the wind noise is so obvious on freeway. And my car was not even washed after the service. So disappointed.
4/17/2019
Norman S. VERIFIED CUSTOMER
Super superior.
4/17/2019
Donna H. VERIFIED CUSTOMER
My questions were answered that i inquired about and my car is running fine after the service i came in for. Thank you.
4/17/2019
Kerry A. VERIFIED CUSTOMER
Always a pleasure dealing with Francis.
4/17/2019
Calvin C. VERIFIED CUSTOMER
I only got 4 replacement of the ZLZ parts. I would like to find out when the rest of the ZLZ parts will arrive? It has been 4 months since the first inspection. Thank you
4/17/2019
Tony C. VERIFIED CUSTOMER
Thank you always Jennifer! I love coming here!!!
4/17/2019
Irene M. VERIFIED CUSTOMER
Beau was very helpful. I had a great experience working with him.
4/17/2019
Michael D. VERIFIED CUSTOMER
After receipt of my car following a 30k mile service and installation of two new tires, my tire pressure sensor/display (tire pressure monitoring system) is no longer working. It appears that it was not correctly initialized after the new tires were installed. I attempted to initialize it myself at home per the owner's manual instructions, bit after consulting the Longo Lexus Service Dept, it appears that I'll have to return to have this corrected. Given that I paid over $1,100 for the service, I would expect that the tire pressure monitoring system would be correctly initialized as part of a standard final QA checklist. I'm not pleased with the notion of having to reschedule another day to get this corrected.
4/17/2019
Michael E. VERIFIED CUSTOMER
Francis did an excellent job of taking care of my needs today. I was very pleased with his expertise and follow through!
4/17/2019
Kuo W. VERIFIED CUSTOMER
After service, the maintenance message still there when I turn on my car.