Jennifer was very courteous
The waiting time was 2 hrs but actually I waited 4 hrs
9/3/2021
Dixie G. VERIFIED CUSTOMER
David immediately sought me out to help he did the paperwork quickly he help me find get my insurance paperwork in order he set up my car rental and he was great!
9/3/2021
Paul O. VERIFIED CUSTOMER
Beau Ly is my backup Service Advisor - he always does an excellent job serving us whenever he’s called upon.
9/3/2021
Sergio M. VERIFIED CUSTOMER
Than you for your customer service.
9/3/2021
ARMANDO N. VERIFIED CUSTOMER
I’m not satisfied because the problem with my car was resolved because the humming noise was not detected at the dealer even though I provided a video of the problem. This not first Lexus car abs I’m extremely disappointed how the warranty operates.
9/3/2021
RI-TIME LOGISTIC. VERIFIED CUSTOMER
Great job
Always a satisfied customer
Thank you Longo!!!
9/3/2021
MIGUEL C. VERIFIED CUSTOMER
Awesome service along with awesome customer service!
9/3/2021
Lisa G. VERIFIED CUSTOMER
Reme Reynoso was very professional and explained the service being completed and what was covered umder warranty.
9/3/2021
Richard O. VERIFIED CUSTOMER
Jim Palmer has always provided excellent service to me
9/3/2021
Stanley K. VERIFIED CUSTOMER
Francis, thanks for your patience taking care of my car and the best service.
9/3/2021
Susana C. VERIFIED CUSTOMER
Don’t expect the car ( interior& exterior) is not cleaned up like prior services.
9/3/2021
Lorraine C. VERIFIED CUSTOMER
My service representative was the BEST! Extremely pleasant and helpful!
9/3/2021
Maria S. VERIFIED CUSTOMER
Mr. Palmer was great very kind and polite.
9/3/2021
Ediline C. VERIFIED CUSTOMER
Michael is very nice and keeping me inform with regards to the status of my service
9/2/2021
Erik C. VERIFIED CUSTOMER
Good customer service
9/2/2021
Ling X. VERIFIED CUSTOMER
The 40,000 miles service cost a whole day, which is much longer than I expected. The advisor is nice. But the other service is not satisfied. My car was not washed when they return it. I asked to wash and they let me wait 20 more mins. But the car was still not clean after washing coz their car wash system was out of work. The worst thing is they blamed me for the damage of the loaner car, which was actually existed before I getting it. This is my 1st time to have service in Longo, I thought it would be a better experience, but it’s not.
9/2/2021
Patrick O. VERIFIED CUSTOMER
Friendly knowledgeable and professional and provides very pertinent information about the car. Robin Ho. Was a true pleasure to work with and I left very satisfied as always. Patrick O
9/2/2021
Ruey W. VERIFIED CUSTOMER
Totally satisfied!
9/2/2021
Brent F. VERIFIED CUSTOMER
I’m so thankful and grateful for Jennifer and the Longo Lexus Team for always taking care of me and my vehicle when I bring it in for any issues. There is no hesitation and I’m glad that the job gets done right. Even though I bring certain issues up, it always get done quickly and efficiently and without hesitation. Always a positive experience overall.
9/2/2021
Nicola C. VERIFIED CUSTOMER
I would like to thank Mr. Lieu and Mr. Ma for exceptional customer service!
Kindly,
Nicola