Longo Lexus Auto Repair Service

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When I came back with my loan car. The front desk receptionist was cold not friendly. When I pay my bill nothing was gone over with me. It was assumed I know what was worked on. It was if no one cared about the service I was reviving. The technical customer support never cam out to explain anything about what condition my car was in. As in past visits. It was not what I have experienced it previous visits. My lease is almost due and no one even bothered to see if I had any interest in any models or special that may be available to me. I would think someone may have reviewed my file to know this type of background and offer me other possibilities. It seemed all that was conceded was get his oil changed get his money and get him out. I find the service was substandard and I may change my mind about getting another Lexus and got where want my business. It appears Longo Lexus only wants my money and does not want to provide excellent customer service. I will tell all my other friends that lease and buy cars every other year don’t got to Longo Lexus if you are looking for excellent customer service because they **** at it. My name is Rudy Paulus. I am the Director of Sales and marketing at my company. ****-****-xxxx. I received the worst service from Longo Lexus. On 12/16/19. Brought my care in at 8:30 or so left at 3:45 pm I really feel you customer service is falling apart. Please call me to Confirm you have read my review. Thank you.

Thank you so much.

This place has the worst car wash. Look like the car was not even was after the service. This is the 2nd time in a row.

Excellent service. 100% satisfaction !

Beau Ly is honest, courteous, friendly and professional. His outstanding service exceeded the highest expectations and he should be highly commended for his outstanding work.

The service department is over the top in performance , experience and efficiency.

Excellent, kind, friendly well informed service consultant. I would highly recommend her to my friends???????????????????????

In outstanding experience. Jennifer was excellent and provided a seamless transition from her predecessor. Thank you

Man Wong is the best service consultant!

Eric is an exceptional employee providing the highest level of customer service. I would recommend him to my family and friends.

Lexus has the best service, people & hospitality. I will always hav a Lexus & Longo service even if I move. Can't get better.

It took an hour to check in my vehicle, from the time I stepped into the dealership. Completely unacceptable!

Great experience!

I bought a 2020 Lexus RX450 HL and the battery died completely after less than 200 miles driven. It was towed to Longo Lexus to evaluate. I was told the small battery was too low. They charged and was able to bring the battery to 75% full. I think that a new battery should have been replaced if it drained that badly after such a short period of time and being so new. David explained that Lexus wouldn’t allow a replacement, which I disagree. This is towards my disappointment towards Lexus for not approving a replacement to new battery in my case. It is not towards David Parada who was helping me not Longo Lexus.

Beau was super polite and he left me without any questions as his explanation of my service visit was very thorough!

Eric is always very helpful and goes the extra mile for me to understand what my car needs now and the near future. That is why I always request him.

The service is good. We appreciate!

Edgar gave me updates in a daily basis on status of my concern. He addressed my concerns in an expeditious manner. I am completely satisfied . Thank you.

Man has always been extremely helpful in my dealings with him at Longo. He is a main reason I continue to come back.