Longo Lexus Auto Repair Service

Jim is awesome and very easy to work with. I walked out knowing I was going to have a great day! Thank you!

David Parada is a great service person who ensures that I receive good honest service. I will continue to ask for him when I come in for services Marvin J

John Yang’s handling of customer was very professional manner.

Excellent service!

Jim preformed great and really his help with our situation was greatly appreciated!

Mike was super helpful, competent, and kind. I always feel like a VIP when he's my service coordinator.

Beau is always helpful and communicative with status updates. I enjoy working with him.

Mr Beau Ly was very courteous professional. He explained the recall service and made everything easy for me. The whole process including loaner vehicle and pick up of my vehicle and turnaround time was beyond my expectation. Thanks for the great experience.

The worst services I have ever received. 1. The parts arrived on 1/10 and the rep has informed me that she would let me know when it arrived either on Wednesday or Thursday 1/15 or 1/16. However it never happened. I had to call back to check and found out that the parts has already arrived 5 days ago. 2. Terrible communication. I was informed that the diagnosis would take up to 2 hours, and it turned out to be 3 hours. The delay was due to the poor communication among each section. 3. Lack of training. The rep told me that I had warranty to cover the fix, however, I was still charged for $175 diagnosis fee. I have just received the refund. Why should I be charged if she already knew I had the warranty to cover the cost? 4. I constantly received the text from the Service Dept. about the status, which was great. However, when I called back, the phone was always on voice message. I tried 7,8 times and I had to finally gave up. I didn’t receive any response back on text either when I tried to text the rep. It was an one way communication. 5 after the repair, my dashboard and chair were dirty. I had to use cleaner to clean them. Longo used offer excellent services. I was so disappointed with this service. I will definitely consider other dealer next time.

David Parada is just excellent! He is our go to guy for our family when our vehicles need service. Thanks David for being honest and warm!

Not satisfy, still the help I get from Jennifer is no comparison

Kelly has been always very helpful

Courteous, professional, extremely helpful he made sure my car was done in a timely manner. Providing me a courtesy ride.

Service personnel is very professional and courteous. Short wait time.

Service was quick and great customer service by Daniel Perez!

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Great customer service and communication.

Good

Mike is very nice and helpful.

Very nice and helpful