I truly appreciate the Longo Lexus customer brand loyalty. Frank Lorusso's customer service is superb. I also want to compliment your loaner car department. They are always extremely helpful. Your hospitality bar is awesome!
1/29/2020
Rene S. VERIFIED CUSTOMER
Completely satisfied with service done to my vehicle, completed in a timely manner.
1/29/2020
Alberto C. VERIFIED CUSTOMER
Battery replaced quickly. Smooth process. Very much appreciated. I look forward to the next service at Longo Lexus. Thanks.
1/29/2020
Charisse A. VERIFIED CUSTOMER
Jim Palmer consistently provides great customer service.
1/29/2020
Ileana T. VERIFIED CUSTOMER
Jose gave us an excellent customer service,showed us every car we wanted to test drive no pressure to buy, took his time without any compromise
A+ customer service
1/29/2020
Chris C. VERIFIED CUSTOMER
When I need serving at Longo I always want to deal with Frank. A true professional and always takes care of my needs. Also found some other problems that needed attention. A job well done. Thank you Frank
1/29/2020
Cynthia M. VERIFIED CUSTOMER
Everything is great. Frank was very nice!
1/29/2020
John A. VERIFIED CUSTOMER
I would appreciate that.
1/29/2020
Francisco M. VERIFIED CUSTOMER
Francis is always very professional and helpfull.????
1/29/2020
Dang L. VERIFIED CUSTOMER
Apt at 930 am for sticky dash change
Asked if its gonna take the whole day or i have to wait because i need to get back to work.
So they have shuttle option, assigned me to that
I waited 20 minutes for my shuttle, they said all my shuttles are out
So they ubered me. The uber driver cannot drive, speeds onto the freeway, tire squeeling in a suv
Longo said theyll pick me up at 4 ish
Waited til 6pm... Called them asking for update, no one picks up..
My friend drove me to longo instead then i got a text saying my car is done
If i had a loaner car to begin with, i wouldve been fine.
Longo left me waiting and asking employer for time off, for no reason
1/29/2020
Amy L. VERIFIED CUSTOMER
Rene kept me updated throughout the whole process. I knew exactly what my car needed and when my car was ready. Great customer service!
1/29/2020
Li T. VERIFIED CUSTOMER
Robin very nice,very good service.
1/29/2020
DONNA L. VERIFIED CUSTOMER
He was very clear in explaining. He also was very courteous.
1/29/2020
Pauline M. VERIFIED CUSTOMER
David was very thorough explaing to me what needs to be done and what my choices were. Then after the service David explained on paper what still needs to be done on my car. I left satisfied
1/29/2020
Maria M. VERIFIED CUSTOMER
Excellent service.
1/29/2020
BETTY T. VERIFIED CUSTOMER
Mr Ho is extremely helpful and honest. He is always prompt and exudes a positive spirit
1/29/2020
James F. VERIFIED CUSTOMER
Very pleased
1/29/2020
Henry Q. VERIFIED CUSTOMER
Its a 10 out of10
1/29/2020
Ki P. VERIFIED CUSTOMER
She was very knowledgeable about my Lexus. She also spend time with me for explanations and future recommendations. She will be my agent from now on.