First of all, the attendant did NOT notify me that my car was ready until I felt it was ridiculous to wait so long and went outside to check. It probably wasted 30 minutes of my time on a busy Friday afternoon. Second, the car was covered with a thick layer of dust. I asked how long it would take to re-wash the car, “ Is it going to be another hour?” The response was “I don’t know.” wIth an attitude. I went back to the waiting room and was lucky to see my advisor Edgar who just came back. He helped me to ensure that my car could be washed promptly. After I got my car back, I found it had dirty standing water on the trunk ledger from washing the car. I had to wipe it off with paper towers twice that were provided in the drop off area. This was the worst experience I had with any dealership for the last 40 years in Los Angeles. The pickup service workflow and attendants’ attitude definitely need lots of improvements.
7/4/2020
AMY T. VERIFIED CUSTOMER
He (David) was very courteous and professional.
7/4/2020
William P. VERIFIED CUSTOMER
Always good at Longo!
7/4/2020
Shi L. VERIFIED CUSTOMER
Friendly, nicely and professional
7/4/2020
Takayoshi T. VERIFIED CUSTOMER
James was great. He did not push any services that were not needed at this time unlike prior services. He serviced the car ahead of schedule and delivered and picked up on time. Thank you!
7/4/2020
JERRY W. VERIFIED CUSTOMER
Service is perfect with Jim. The car is ready as henpromised. The car wash can be better though.
7/4/2020
Richard O. VERIFIED CUSTOMER
Jim Palmer has always been fantastic! I do have a problem with the loan car personal at the counter. He had me seated to be called, but some ladies came later than me and he took care of them before me. I have been a customer of Longo for about 20 years and I hope the service department at the loan car division will improve.
7/4/2020
Rebecca H. VERIFIED CUSTOMER
Kelly very professional & helpful w my Lexus
7/4/2020
DEBRA T. VERIFIED CUSTOMER
Jennifer is excellent
7/4/2020
Grace W. VERIFIED CUSTOMER
He is always update it to me , he is very nice
Thank you very much!
7/4/2020
Michael T. VERIFIED CUSTOMER
Mr. Beau Ly takes time and explain to me what service is included in my 120k service. He also answer all my questions and concerns. Thank you.
7/4/2020
Jennifer S. VERIFIED CUSTOMER
Jim Palmer always gives exceptional customer service and advice. Thank you for hiring the best!
7/4/2020
Clarence L. VERIFIED CUSTOMER
Sorry I misspelled Rene’s name in the information I submitted before.
7/3/2020
Ruthie R. VERIFIED CUSTOMER
He gave could advise concerning my car.
7/3/2020
Andy Y. VERIFIED CUSTOMER
It’s nice to have services in LONGO,thanks
7/3/2020
Hoang N. VERIFIED CUSTOMER
Thank you for help me. Thanks Rene Reynoso
7/3/2020
Hong P. VERIFIED CUSTOMER
He was efficient and sincere to answer my questions well.
7/3/2020
STACY S. VERIFIED CUSTOMER
Robin Ho is very knowledgeable and always have a solution to my concerns to keep my car in good condition and keep me and my family safe. Thank you for your excellence expertise Robin!
7/3/2020
Yuling C. VERIFIED CUSTOMER
All were good, except car wash. I was waiting for car wash for a while, but it was dry with some water spots when the lady drove my car out; and the inside windshield looked messy than before
7/3/2020
Adrienne S. VERIFIED CUSTOMER
Excellent service, from picking up my car and the return of my car.