Everything went extremely well except when it was time to receive my car. The valet service was lacking sufficient staff so my wait was delayed more than it should have been.
Thank you!
8/5/2020
Vijay M. VERIFIED CUSTOMER
I am very happy with every thing.
Mr Ly was very help me a lot. Your service was great.
8/5/2020
Beverly J. VERIFIED CUSTOMER
The experience started badly to No one fault but James made everything ok and I was grateful for his efforts to make things right.
8/5/2020
Ruben G. VERIFIED CUSTOMER
Jennifer was friendly and great. She informed me of all issues regarding my car, and updated me on the status of my repairs, and when the car was ready She personally called me to let me know.
8/5/2020
Clarita A. VERIFIED CUSTOMER
Excellent service
8/5/2020
MAY Y. VERIFIED CUSTOMER
Professional and feel safe to come to Longo Lexus, will continue to support the facility. Take care everyone! :)
8/5/2020
Ofelia B. VERIFIED CUSTOMER
MR RENE, is a great customer service please give that man a raise . We asked him about one of the low battery and he went out of his way and changed it right away after the car was finished he called us really fast with great news about our Lexus . You guys really go above and beyond and I’m grateful that my mom traded her Benz for a Lexus 11 years ago and she has been a fan of a Lexus ever since
8/5/2020
Jose P. VERIFIED CUSTOMER
Jennifer is excellent and very professional
8/5/2020
Wing S. VERIFIED CUSTOMER
Excellent job.
8/5/2020
Maria Angela. VERIFIED CUSTOMER
Always great service from Longo. Thank you David for being professional and updating me throughout the day.
8/5/2020
Xiao G. VERIFIED CUSTOMER
I requested help to update the enform app because I could not update it myself. After the service, the problem was still not resolved.
8/4/2020
Paulette S. VERIFIED CUSTOMER
Beau was very thorough and informative. I appreciate him providing me with the information I needed without any pressure. Thank you Beau for your great customer service
8/4/2020
Scott E. VERIFIED CUSTOMER
Great communication. Great service.
8/4/2020
JOJO J. VERIFIED CUSTOMER
Jennifer is very attentive and helpful. Thank you providing a pleasant experience!
8/4/2020
Jaime G. VERIFIED CUSTOMER
Robin was very helpful. He kept me informed throughout the entire process. As usual, the team at Lexus was great. This is why we are returning customers.
8/4/2020
Evelin H. VERIFIED CUSTOMER
10/10 excellent service
8/4/2020
Martha H. VERIFIED CUSTOMER
The representative that helped me was very polite and professional.
8/4/2020
Karen L. VERIFIED CUSTOMER
Very efficient staff, from concierge to service advisor to the loaner department. We had to wait a little because the loaner car was on empty but it didn’t take too long. Jennifer kept me updated on my car, and my car was ready for pick up the next day, washed and filled. ????????
8/3/2020
Hang D. VERIFIED CUSTOMER
Francis and his team did excellent service for my lexus!