Rodolfo went above and beyond to provide excellent customer service!
10/4/2021
SUSANA A. VERIFIED CUSTOMER
My car was turned in to me very dirty inside on the driver side, looked like someone stepped on mod and brought inside , also the driver door where you grab the door to closed was all full of oil , it’s a red interior car and i knew inmedialy was the mechanic hands . I call the lady that was there , called the manager as well and she said to have it clean by someone and call her to turn in my receipt, I m very disappointed Lexus IS a very expensive car for the mechanic no to take care in the inside . I order leather and soap cleaner to do it myself which I need to summit for reimbursed..
10/3/2021
KA N. VERIFIED CUSTOMER
Francis is outstanding. Always goes above and beyond. Thank you for all his help
10/3/2021
Stuart K. VERIFIED CUSTOMER
Man is excellent. Would like to keep him as my service consultant in the future.
10/3/2021
RAY M. VERIFIED CUSTOMER
I can’t thank you enough Beau and the technician(s) whom handled every aspect of not only my vehicle but the many others.
Great service from the drop off to pick up!!
Thank you
10/3/2021
Carlos C. VERIFIED CUSTOMER
Gracias great job
10/3/2021
LYNETTE H. VERIFIED CUSTOMER
Absolute EXCELLENT Customer Service!!! Very knowledgeable and experienced in what he does and how he represents Longo Lexus!
10/3/2021
Carolyn R. VERIFIED CUSTOMER
Frank efficient and helpful. Excellent service
10/3/2021
YUKA T. VERIFIED CUSTOMER
Frank Lorusso is THE GREATEST!!!
He is The BEST!!! Always!!
Thank you Frank Lorusso ! I’m so Glad you are back!!!!
10/3/2021
Rita J. VERIFIED CUSTOMER
An item on the repair list was not done as promised waisted my time and came to pickup the car and I was very disappointed
10/3/2021
Mei W. VERIFIED CUSTOMER
Great
10/3/2021
HOVHANNES M. VERIFIED CUSTOMER
Edgar provided excellent service and was very helpful in every way.
10/3/2021
FENG Y. VERIFIED CUSTOMER
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10/3/2021
JULIE R. VERIFIED CUSTOMER
David gets an A++ from me.
10/3/2021
Heije Genie. VERIFIED CUSTOMER
Francis Saldana provides excellent costumer service 10/10
10/3/2021
SUSAN C. VERIFIED CUSTOMER
I’m in the middle of fixing dinner! I have been working with Man Wong
for years....literally. He is straight forward, always gives me good information
and never has a problem answering my questions. I trust him and his knowledge
of whatever current situation we are addressing. Also I’d like to add that Alex,
the driver who dropped off my loaner was very helpful. He made sure I knew
some of the differences between the two cars so I could drive more safely,
snd was pleasant and helpful the whole time he was here. Alex also answered a
few questions for me as well. Both men were accommodating, helpful and polite.
Thank you so much.
Susan
10/3/2021
JASON I. VERIFIED CUSTOMER
Thank you for the great service
10/3/2021
Maria M. VERIFIED CUSTOMER
Great service!!!
10/3/2021
JOSE A. VERIFIED CUSTOMER
Great & timely service as always.
10/2/2021
Wing S. VERIFIED CUSTOMER
Outstanding customer service. John Yang is also very patient to explain the work needed to be done on my car. Also thank you foreman Christian.