We’re always happy with Longo Lexus Service department’s work and customer service especially our service advisor David Parada he’s so knowledgeable and always make sure we’re satisfied.
9/6/2020
Jane Y. VERIFIED CUSTOMER
I think the loaner pick up service can be improved. It took me almost an hour to get a loaner despite that there were only three customers in front of me. The staff seems to be slow and unmindful when multiple customers are waiting.
9/6/2020
David F. VERIFIED CUSTOMER
How is a pleasure to deal with Baux
9/6/2020
Daesik K. VERIFIED CUSTOMER
Good service by robin ho
9/6/2020
Sophia C. VERIFIED CUSTOMER
I am satisfied with the service
9/6/2020
Keiko U. VERIFIED CUSTOMER
Mr. Beau was so kind of me. I am grateful to him.
9/6/2020
Joanne W. VERIFIED CUSTOMER
Received great service
9/6/2020
RICKEY P. VERIFIED CUSTOMER
James was very professional at all times and even helped expedite getting my vehicle when the valets were overwhelmed .many thanks James
9/6/2020
Chukiat N. VERIFIED CUSTOMER
His serviced and everyone at Longo Lexus was excellent.
Top notch.
9/6/2020
Teresa M. VERIFIED CUSTOMER
Francis was great but very disappointed that my car was not washed & wasn’t told until it was pulled up in front of me! I don’t have time to come back for the free wash later.
9/6/2020
Makoto N. VERIFIED CUSTOMER
Robin, as always is pleasant and efficient. My car was ready when he said it would be. He answered my questions and concerns in a timely manner. I am totally satisfied with the service I got from Longo and of course from Robin. Thank you.
9/6/2020
Penelope C. VERIFIED CUSTOMER
Beau is wonderful as always! He is the main reason we keep coming back to Longo!
9/6/2020
Mohamed E. VERIFIED CUSTOMER
Ok
9/6/2020
Jonathan M. VERIFIED CUSTOMER
My car was never worked on. Rene went to lunch without letting me know the status of my car. After lunch he was outside joking around with other employees. Regina forced me to pay. They never worked on my car. Rene was unreliable. The guy in front Omar was belittling me and calling me a ****. Sheila kept trying to throw me to other employees. They all knew they messed up and didn’t even apologize. Now I still need an oil change and 3 hours of my life was waisted waiting there. My family has been with you for 18 years. We have bought 5 cars there in that 18 years. You guys just lost a good customer. My mom is currently buying a car from you. I’m trying to make her return it. Also I’m taking this to the Internet. I want everyone to know what a shady business you people are running.
9/6/2020
Arlene K. VERIFIED CUSTOMER
I lov mu Lexus & the service never disappoints
9/6/2020
Pauline N. VERIFIED CUSTOMER
The service was excellent. Though we are in the midst of Covid, Jennifer made me felt safe bringing my car in for service.
9/6/2020
Ziad S. VERIFIED CUSTOMER
He was very helpful !
9/6/2020
Daisy H. VERIFIED CUSTOMER
Rene took care of the extra demands for information from the warranty provider so that my car can be fixed properly. I appreciate his extra efforts!!
9/6/2020
Richard K. VERIFIED CUSTOMER
Service was excellent. I was happy that you brought our clean car back to us
Thank you