James explained everything that needed to be done. He also gave us a follow up call once the mechanic finished checking everything. We appreciate his thoroughness and promptness.
10/16/2020
Hovhannes M. VERIFIED CUSTOMER
Great customer service!
10/16/2020
ALEXANDER S. VERIFIED CUSTOMER
Everything was great except for the wait at check in.
10/16/2020
Gary M. VERIFIED CUSTOMER
Treated very well
10/16/2020
Denise G. VERIFIED CUSTOMER
It was a pleasure meeting Robin. I appreciated the communication (my preferred method is texting). Updates on recommended service made sense & I fully supported. While I miss Jennifer Nam, I look forward to working with Robin in the future!!!
10/16/2020
Ted M. VERIFIED CUSTOMER
The service advisor Beau Li was courteous, professional and performed above and beyond the highest expectations.
He should be highly commended for his outstanding work.
10/16/2020
Lenh P. VERIFIED CUSTOMER
Great service!
10/16/2020
Kathleen E. VERIFIED CUSTOMER
Great experience!
10/16/2020
Tommy H. VERIFIED CUSTOMER
Man Wong is the best Service advisor. I go to Longo
for service because of him!
10/16/2020
Gary R. VERIFIED CUSTOMER
Great job very satisfied!
10/16/2020
Kenneth Y. VERIFIED CUSTOMER
Good service. On time delivery. Excellent. Explanation clearly.
10/15/2020
Wey Wen. VERIFIED CUSTOMER
Service was fantastic
10/15/2020
Maureen W. VERIFIED CUSTOMER
It was kind of a long wait to pick up my car though.
10/15/2020
Candace H. VERIFIED CUSTOMER
Everything went well
10/15/2020
Charlene D. VERIFIED CUSTOMER
Everything was great except outside windows and mirrors when car was
Washed. I had to redo them.
Otherwise car service was excellent. Appreciate the service advisor. Kept in
Contact with me and other personnel very helpful.
Sincerely
Charlene D
10/15/2020
Lisa B. VERIFIED CUSTOMER
Robin was able to help me out with several things. He was very polite and a pleasure to deal with.
10/15/2020
Shu Feng. VERIFIED CUSTOMER
Great service! Quick turnaround.
10/15/2020
SAM H. VERIFIED CUSTOMER
Great service
10/15/2020
FERDINAND H. VERIFIED CUSTOMER
He is awesome in the area of customer service. He answered all my concerns. Exceptional employee. Lexus should be honored to have him.
10/15/2020
Karen C. VERIFIED CUSTOMER
Robin takes time listen to me and helps solve the problems. He always keep me posted on the status and communicative.