Man Wong is excellent which is why I always ask for him. He is very efficient - outstanding service.
However , I do want to add that the courtesy cars take a long time to get issued. Maybe need more staff there or streamline the process. I waited at least 30 min to get the car checked out
10/16/2020
Albert D. VERIFIED CUSTOMER
Edgard Anzaldo and Longo Lexus have always provided the best service. The quality of Lexus products and of the service have motivated me to buy five lexus in the last twenty years. Edgard is the last of three service advisor and he is doing an excellent job
10/16/2020
GEORGE S. VERIFIED CUSTOMER
Everyone and everything was excellent.
Keep it up.
10/16/2020
Daniel V. VERIFIED CUSTOMER
Always great working with Mr. Man Wong.
I was initially disappointed when I first called and spoke with service receptionist, was told first available appointment was over 2 wks because I was requesting loaner car. Fortunately I called back another day and was given an earlier appointment.
10/16/2020
Marcos F. VERIFIED CUSTOMER
Beau was very helpful and informative.
10/16/2020
CHRISTINE S. VERIFIED CUSTOMER
When I made my appointment I had asked for a loaner car. It took over thirty minutes for a loaner car to come available. My appointment was at 10:30am. I was advised that they had to wash a loaner car for me to use.
In the afternoon I received a call advising me that my car was ready to be picked up. I paid for my service and was advised that my car would be right up. After 5 minutes I was advised that there were two other vehicles ahead of mine. 10 minutes later I was advised that my vehicles was currently being washed. 10 minutes later I was advised that the were two vehicles ahead of mine to be washed. At that point I asked them to forget the wash and just bring my car to me. I have never had as bad of an experience as I did with this appointment at Longo Lexus. The lack of helpfulness and customer service was extremely disappointing.
10/16/2020
FENG L. VERIFIED CUSTOMER
Very good service
10/16/2020
Joyce Q. VERIFIED CUSTOMER
Rudy was awesome, thanks so much for the efficient help and constant updates and communication. Much appreciated!
10/16/2020
Mongens Y. VERIFIED CUSTOMER
Kelly Yang is a very good consultant. Helpful and thinking of his customer's best interest.
10/16/2020
BENJAMIN P. VERIFIED CUSTOMER
Beau is very professional. He knew right away the reason for my being there.
10/16/2020
Ramon V. VERIFIED CUSTOMER
Edgar is always ready to help and made sure that we are taken cared of. I like how we are updated via text when the car is ready.
10/16/2020
Sheng C. VERIFIED CUSTOMER
Ok
10/16/2020
Susie M. VERIFIED CUSTOMER
Appreciated Beau's professionalism and keeping me updated with specific details regarding my repair.
10/16/2020
Ohan O. VERIFIED CUSTOMER
Francis was outstanding. He’s an excellent example of what great service should be like. I’ve been coming to Longo for 16+ years and it’s people like Francis that keep me coming back. Thank you and as long as you continue to do great work and provide excellent customer service, I’ll keep coming back. Please express my thanks to Francis as well.
10/16/2020
Thomas B. VERIFIED CUSTOMER
Thanks for everything
10/16/2020
Whitney B. VERIFIED CUSTOMER
Edgar is the best! Your friend, Whitney B
10/16/2020
David S. VERIFIED CUSTOMER
Explain well
10/16/2020
Tahmina H. VERIFIED CUSTOMER
We could not understand : another Lexus 350 Rx. Rodent damage to wires Longo Lexus charged $600 2,year ago, now $1000 why ?
We went to local car repair , he charged $300 Haq