Longo Lexus Auto Repair Service

Edgar was an excellent host. He went beyond his call of duty to make sure I was taken good care of during my time in the Lexus waiting room. Thank him for all his help.

Robin was great ????

There was miscommunication about the loaner car but it was resolved right away! Thabk you

Excellent

Man is quick, courteous and trustworthy - all things you are looking for in someone who is handling your service appointment.

You guys have a good thing going keep it up!!!

Michael was very good in explaining the process and i really appreciate his patience and knowledge. i would say from 1 to 10 i would give him a 10 in customer service.

Always a great experience

Quick in and out.

Even though we didn't get any work done on my lexus , I really did appreciate the feed back that I got from everyone. We can always try again cause I love the customer service from you guys thank you so much for that

Fast in and out. Took less time than I was told it would.

Alway a good experience, thank you!

James provided excellent service and kept me informed throughout the entire process. He even made sure there was a smooth transition with Francis when he took over. Thank you.

Man Wong is awesome. Great customer service! ????????

Man, as always, provided excellent customer service. He is a credit to Longo Lexus.

It was a short wait

Thx Beou, for your excellent help! Richard W

Punctual and professional

Tell Kelly to keep up the good work!

Hello, I’ve been a loyal customer to Longo Lexus for years, I’ve bought 2 cars here and my daughter has also bought her vehicle here because we’ve been extremely happy with the service until this time. I brought me car due to a faulty battery I knew it was under warranty because I bought a new one here a little over a year. I thought it was going to be an easy fix. I was told to leave the car to have it checked overnight, I received no answer until a couple of days later saying it was in fact the battery was faulty, received a text later saying that there was something else going on with my car. Mr. Wong informed me I would have to agree to pay $550.00 for a diagnostic and for whatever needed to be fixed. I told him I had extended warranty, bought here, but he immediately told it would be not covered. I told him to let me know as soon as they found the issue. For the next few days I was told the mechanic needed time to find the problem. He texted me a couple of times to tell me he would be off and would let me know of the status, almost a week later and my car issue not resolved. Finally I asked to speak to a manager, but was told he was on vacation, I asked to speak to someone else , but this person was in a meeting, left a message. Fortunately Paul called me back and within a day all was taking care of . He was extremely helpful and found out my insurance was taking care of it. Now my car has a problem with the tire pressure warning, but was told by Lexus to keep driving to reset, I hope it’s not something serious as I didn’t have this problem before. sorry for the lengthy answer, but Mr Wong created unnecessary stress, which all could’ve been handle differently. Thank you.