Thanks, thank you very much,
thanks for Longo Lexus service.
You are the number one for the vehicle service.
10/11/2020
Alberto C. VERIFIED CUSTOMER
I appreciated that I was able to get in and out in a reasonable amount of time. Diagnosis of the issue was quick, and the fix was done in a reasonable amount of time. Thanks.
10/11/2020
Dalena L. VERIFIED CUSTOMER
He is very nice and helpful.
10/11/2020
EVELYN G. VERIFIED CUSTOMER
Francis provided outstanding customer service. I called to say my Lexus 350 shows a light for my tires. I was afraid to continue driving the vehicle in case something major was wrong with tires. So I called the regular line to
Make an appointment and was told I could not get a loaner till 28th of October. I then called Francis direct and he said bring it right away and he will help with a loaner. My Lexus was in the shop for couple days for regular maintenance and the screw that fell off front fender was replaced plus detail sanitized the vehicle.
Francis shows A positive yes I can help attitude. This type of service is why I continue to buy my vehicle at Longo Lexus and use your service department.
10/11/2020
Ana M. VERIFIED CUSTOMER
Edgar was friendly and very helpful. He helped me quickly. He treat customers professional and courteous.
10/11/2020
Debra H. VERIFIED CUSTOMER
This was not a regular maintenance visit. My headlight was out and Man Wong was able to get me in today. Satisfied as I usually am with Man Wong????
10/11/2020
John O. VERIFIED CUSTOMER
Robin is very knowledgeable and friendly. He keeps me informed on the status of my vehicle. He is definitelya good replacement for my former service writers, Taylor Soohoo and Jennifer Nam.
10/11/2020
ARNOLD G. VERIFIED CUSTOMER
Thanks Francis
10/11/2020
JOHN H. VERIFIED CUSTOMER
Excellent
10/11/2020
Myrna C. VERIFIED CUSTOMER
Longo Lexus defined excellence in service; always impressed by the thoughtfulness and thoroughness of the Longo team! Francis was outstanding this time
10/11/2020
David I. VERIFIED CUSTOMER
Rodolfo was very accommodating and helpful. Being a senior and not venturing out of the house very often, I was very pleased at how Longo Lexus has made the many accommodations for Covid protection. I felt very safe.
Thank you very much!
Kathy Ikeda (David's wife)
10/11/2020
Andra B. VERIFIED CUSTOMER
Beau Ly provided great customer service. Listened to my concerns and followed through.
10/11/2020
JOSE D. VERIFIED CUSTOMER
Very helpful.
10/11/2020
Vanessa O. VERIFIED CUSTOMER
Great customer services. Representative checked in with me by updating me.
10/11/2020
Simon V. VERIFIED CUSTOMER
Good
10/11/2020
Dan L. VERIFIED CUSTOMER
Good service
10/11/2020
Milagros I. VERIFIED CUSTOMER
He’s on the top & he always follow up what’s going on with the cars he’s number one employee
10/11/2020
Ken L. VERIFIED CUSTOMER
James was amazing but Lexus was awful. I switched over from bmw to Lexus and its such a disappointment. I had issue with the Lexus app and I spoke to numerous people over the phone from Lexus , and brought my car to the dealership but my app issue still haven’t resolve.
10/11/2020
Richard B. VERIFIED CUSTOMER
Edgar does an excellent job in ensuring that I’m aware of the progress of my vehicle being serviced.. ... I always ask for him because I know I will receive outstanding customer service.