Jim has Always done an Excellent job seeing that vehicles are serviced correctly.
10/10
10/27/2020
Diane L. VERIFIED CUSTOMER
The maintenance consultant, Jennifer Lew, was very efficient and clearly answered my questions.
10/27/2020
Sheila Y. VERIFIED CUSTOMER
I usually have my car washed and this time it wasn’t. I was disappointed.
10/27/2020
Jenny L. VERIFIED CUSTOMER
Excellent service especially service advisor David did a great job and was very helpful. I will definitely come back and refer family, relatives, and friends. One down size is no car wash. I noticed that my car got dirtier with lots of finger prints on the sides.
10/27/2020
David G. VERIFIED CUSTOMER
He’s professional and informative on my needs and thoroughly reviews diagnostic checks with me. He’s the best!
10/27/2020
Christina J. VERIFIED CUSTOMER
Thanks Kelly Yang excellent service.
10/27/2020
Jen C. VERIFIED CUSTOMER
Great service!
10/26/2020
KATTY C. VERIFIED CUSTOMER
He is a very good person
10/26/2020
Haiying L. VERIFIED CUSTOMER
satisfaction
10/26/2020
Philip J. VERIFIED CUSTOMER
Your express checkout is nothing different than regular checkout. I was extremely disappointed. I paid from the link I received in the text. I went to pick up my car. There was no one at the concierge desk outside and no one at the service desk inside. So I waited inside for someone to show up. Other customers were crowding around and employees kept walking back and forth so there was zero social distancing. When someone finally came to the desk she handed me I think 7 forms to sign. WTF? How is that express? You guys really need to rethink this aspect while the corona virus is going on. I’m just not sure I can come back for service. It was also very disappointing that you haven’t changed your check in service at all. The only difference is the big lexglass shields but the process is still factory what it has always been.
10/26/2020
Jerry O. VERIFIED CUSTOMER
Great customer service and great dealer.
10/26/2020
Channpal S. VERIFIED CUSTOMER
Everything was fine until the pick up of my Lexus. I was texted that the car was ready, but I didn’t get my car until an hour after I arrived for the pickup. Please fix your pickup notification process as I don’t have an hour to wait for my pickup.
10/26/2020
Cesar G. VERIFIED CUSTOMER
Very satisfied
10/26/2020
Roger D. VERIFIED CUSTOMER
I just experienced another top quality service for my Lexus! Thanks Kelly Yang!