My service advisor, Robin Ho, really made my experience in Longo Lexus so satisfying... thanks for your professionalism Robin
10/28/2020
NORENE B. VERIFIED CUSTOMER
Team focused on safety while continuing customer service. One suggestion: eval “express cashier” signage. Nothing at fron entrance, had to ask for directions (employee assisted). Only sign was 8x10 oncdesk of express cashier. Thank you
10/28/2020
Joanne Y. VERIFIED CUSTOMER
Professional, prompt, efficient
10/28/2020
LIN S. VERIFIED CUSTOMER
A nice guy
10/28/2020
Helen E. VERIFIED CUSTOMER
I am very happy with the recommendations of Edgar. He is honest and very good man. He cares of his clients. I will be back tomorrow for servicing another Lexus car. I have complete trust with Edgar
10/28/2020
Yanlan W. VERIFIED CUSTOMER
Very satisfied
10/28/2020
SANJEET N. VERIFIED CUSTOMER
Francis was a great service advisor and made things very convenient. He goes above and beyond.
10/28/2020
Londy L. VERIFIED CUSTOMER
Not the advisors fault. But whoever checked me in marked me as a walk in when I had an appointment for 1pm...i waited over and hour before I got service. I just needed to drop off the car. Get a loaner and leave... Worst experience ever. Upon pick up of my car they brought the wrong car to me too! Service here is slacking but again this is not the advisors fault...
10/28/2020
Mary D. VERIFIED CUSTOMER
Friendly servised
10/28/2020
Liza B. VERIFIED CUSTOMER
The only issue I had was the wait time.
Had a 7 AM appointment for oil change and didn’t leave until 10:45.
Besides that I’m always satisfied with Lingo.
10/28/2020
Cuong H. VERIFIED CUSTOMER
Thanks
10/28/2020
ROSAMARIA M. VERIFIED CUSTOMER
Mr. Palmer is very nice person. He is very knowledgeable, professional and always kept us informed . He gave us needed updates regarding the progress of the work done in both of our Lexus.
10/28/2020
PHUOC N. VERIFIED CUSTOMER
I am very satisfied with the services.
10/28/2020
Julia A. VERIFIED CUSTOMER
David has always been very help when I go there. But I do recommend you look at the way the staff that receive the vehicles that needs alot of work that is not organized correctly people are have been waiting get serviced last then the ones that just arrived I recommended you look at that.
10/28/2020
Sally N. VERIFIED CUSTOMER
Beau was highly professional & answered all my questions in a kindly manner. Longo Lexus of El Monte is always worth the 20 miles commute (one way.) Thank you all for taking good care of me!
10/28/2020
JASON L. VERIFIED CUSTOMER
2 hours and 45 mins with an appointment and no car wash is a very disappointing experience.
10/28/2020
VALERIE A. VERIFIED CUSTOMER
Robin was great! Robin addressed my concerns and answered my questions. Robin's follow-up call was great. My vehicle was ready when promised.
10/28/2020
Charlie H. VERIFIED CUSTOMER
Everything was fixed and fast thank you
10/28/2020
Raymond W. VERIFIED CUSTOMER
Kelly Yang was my service mgr. he explained the process and provided a time estimate for completion. My car was finished on that time.
I was at Longo twice in October. First yome I replaced all 4 tires, and second time was to replace a tire that was not repairable (nail in sidewall). Neither time was my car washed, yet i was told it would be.