Vehicle was completed within the time promised by advisor Francis Saldana. A warranty issue with alignment was taken care of as well.
11/22/2020
Nikola M. VERIFIED CUSTOMER
U talked to Paul about a few minor issues after my car was returned he said he would take care of it. Great service thank you
11/22/2020
Ag Specialty. VERIFIED CUSTOMER
We’re so pleased with the services rendered by Man Wong. He always takes care of any problems we bring to his attention. He notifies us promptly for any necessary repairs not known at the time we bring the car for maintenance Service. He is very professional in dealing with us. We’re happy dealing with him.
11/22/2020
Alex C. VERIFIED CUSTOMER
My car had a huge crack in the window and a chip in the mirror. It’s entirely possible i had an unknown window chip that turned into a crack at the dealership; but I would’ve expected my service advisor to tell me about it so I can get it fixed. I noticed it mentioned in the receipts that lists the work done and brought it up with my service advisor but he said they were probably just minor scratches. The crack runs the full length of the window. Now, in the middle of a pandemic I have to take it somewhere else to get fixed.
11/22/2020
Erika M. VERIFIED CUSTOMER
Service Advisor Renee was very helpful, courteous and friendly
11/22/2020
CHARLES H. VERIFIED CUSTOMER
Very good
11/21/2020
ARCHIE N. VERIFIED CUSTOMER
Mr. Palmer is always very courteous. He is very knowledgeable about the car. When I ask questions on any issue, his answer reassures me that the car is well taken care of. We have utmost trust in him.
11/21/2020
Billy W. VERIFIED CUSTOMER
Very satisfied with the service.????????????
11/21/2020
AUDREY C. VERIFIED CUSTOMER
Took my car in for service just after washing it. At dealership for two days, wasn’t put thru your car wash before picking up. That being said, our service advisor Rene Reynoso did a great job, very professional, kept us informed, could not ask for better advisor.
11/21/2020
ROBERT J. VERIFIED CUSTOMER
Always the best!
11/21/2020
Edward E. VERIFIED CUSTOMER
My appointment was 2:45 and i was handing over car at 2:59. However, i had been waiting in rest area for almost one hour. During this time, i realized many people who were coming later than me had been checked in. I had approached the receptionist to inquire the situation and he had not shown any helpful replies. Around 3:50, almost one hour later, i was upset to approached the receptionist again. He finally stood up to talk to his manager. When i finally got checked in, it was passing 4 oclock. The being ignorant feeling was terrible. As a royal lexus customer with number 12th lexus car, I expect better service. I also observed that more than half of customers were Asian and I barely saw any Asian customer services.
11/21/2020
Robert F. VERIFIED CUSTOMER
Always great service, thank you Frances
11/21/2020
Ann S. VERIFIED CUSTOMER
Jim is a great service representative!
11/21/2020
SHOUNAN Y. VERIFIED CUSTOMER
The working hours are very fast and the car will be fine without waiting long. The staff who received me have always been great. thank you all
11/21/2020
Zhou X. VERIFIED CUSTOMER
Very good service. The people are patient and friendly.