I was very satisfied with the the customer service rendered by Rudy Ayala. It was Christmas Eve and the car repair was completed within hours which allowd me to pick up the car at a reasonable hour and before holiday traffic. Rudy also called me to go over the work completed which allowed for a shorter waiting time to pick up my car. Happy Holidays!
12/27/2020
ROBERT S. VERIFIED CUSTOMER
As always, Robin Ho and the team did a great job getting
Me in off schedule, getting me a loaner car and repairing the unexpected damage (caused by a rodent!). Since it was Christmas holiday they were flexible with my schedule and the return date of the rental. FIRST CLASS SERVICE AS ALWAYS!
12/27/2020
Philip H. VERIFIED CUSTOMER
When they say your car is ready it should really be ready. After I dropped off the loaner and paid it took 20 mins for my car to be ready - was told that the car was being washed.
Again when you say car is ready it should already be washed and ready to go.
12/27/2020
Po L. VERIFIED CUSTOMER
Good service
12/27/2020
Kevin O. VERIFIED CUSTOMER
Edgar was extremely professional and helpful. He kept me in the loop with updates via text, which was awesome’
12/26/2020
Ralph C. VERIFIED CUSTOMER
Francis has always been and is very courteous, professional and knowledgeable of the services recommended and offered by Longo Lexus.
12/25/2020
Dennis R. VERIFIED CUSTOMER
Everything was great
12/25/2020
Mini C. VERIFIED CUSTOMER
Man Wong is always helpful and professional. Thank you and happy holidays!
12/25/2020
Maria B. VERIFIED CUSTOMER
Satisfied all the time with Kelly as my agent. Happy holidays
12/25/2020
Margo Y. VERIFIED CUSTOMER
She was very helpful.
12/25/2020
Jackie L. VERIFIED CUSTOMER
The service was outstanding.
12/25/2020
Anthony A. VERIFIED CUSTOMER
I purchased an insurance policy through Lexus Longo that was to take care of accidental body damage. I was told they would not take care of it. I don’t understand why if I’m paying for the insurance it should be taken care of. I might as well cancel the insurance if Longo will not take care of it!
12/25/2020
Roland P. VERIFIED CUSTOMER
In short, Frank is a cut above all the service agents I’ve dealt with in my 40yrs of driving. That’s why I drive from Riverside, because I trust Frank’s recommendations and have come to appreciate his timely communication and consistent follow through.
12/25/2020
John M. VERIFIED CUSTOMER
Man Wong is outstanding! His professionalism and expertise is the reason I drive from Rancho Cucamonga for my service!
12/25/2020
Delasa C. VERIFIED CUSTOMER
I got very good impression on your service every single time. This is my second Lexus car. I don’t have any complain at all. Thanks very much.
12/25/2020
KRISTINA A. VERIFIED CUSTOMER
Service is great! We always work with Man. He is very professional and extremely helpful. He responds quickly and explains everything fully. He provides exceptional service.
12/25/2020
William S. VERIFIED CUSTOMER
Very good service
12/24/2020
Maryann B. VERIFIED CUSTOMER
GREAT service from MAN WONG!
12/24/2020
KARTIKA W. VERIFIED CUSTOMER
As far as the service representative Man Wong, yea I am satisfied with the service, however we just got the vehicle back on Saturday and due to the pandemic, I have not get a chance to drive the car more. So as far as the car serviced, we don’t know yet.
12/24/2020
Linda G. VERIFIED CUSTOMER
Yes I was told to gas up before returning but forgot & was charged 60$. After spending $2000 on service & tires this time & having bought 4 cars from Longo in the past 18 years it just seems petty to charge for gas on a loaner.
I think remember when Longo filled up our tanks when serviced. Other than that small gripe...all service people were excellent.
Happy holidays!