Edgar was very professional and friendly. He was informative and helpful.
3/8/2021
John L. VERIFIED CUSTOMER
I had good service from your service consultant. Jim Palmer. I told I will be back to fix something else on my Lexus grade A
3/8/2021
Winnie H. VERIFIED CUSTOMER
Excellent
3/8/2021
Yueqin H. VERIFIED CUSTOMER
Very nice guy
3/8/2021
Nancy K. VERIFIED CUSTOMER
Francis listened to my concerns and made sure they were all addressed. He kept me informed about the service and beyond if I had additional concerns. I’ve always had excellent service at Longo but this was above and beyond. I would like to partner with Francis again.
3/8/2021
Iris A. VERIFIED CUSTOMER
Mr Anzaldo welcome us immediately when we pulled up at service line. He was attentive and gave a summary of their current Covid procedures. We were happy to oblige. We did not wait long in the reception area. He explained the services needed to be performed to the vehicle. I’m pleased with the staff at Longo. I’ve been coming here for more than 18 years, even though, there’s another Lexus dealer near my residence.
3/7/2021
Guorong L. VERIFIED CUSTOMER
good
3/7/2021
Miguelina C. VERIFIED CUSTOMER
With the COVID-19 measures in place it takes getting used at how the new service has been implemented. I just wished there was better communication/ and instructions when picking up the vehicle after service completion. The guest waiting room gets crowded when we’re still waiting to pick up our vehicles. It’s hard to maintain social distancing.
3/7/2021
Joel S. VERIFIED CUSTOMER
The service was excellent. The prices are too high. Service staff attempts to sell very expensive services that aren’t necessarily needed at this time. The work done appears to be excellent too. Loan car experience was not good. Too long wait time. Unreal expectations about insurance docs that were not communicated before I asked for a car.
3/7/2021
Rei O. VERIFIED CUSTOMER
I was in a rush to get my appointment finalized, and David helped me to get my paperwork completed in time to be able for me to make it to my meeting on time.
3/7/2021
Marie A. VERIFIED CUSTOMER
They met my expectation. Very happy and satisfied w/ the service. I will come back on my next service.
3/7/2021
RICHARD M. VERIFIED CUSTOMER
Good follow up and communication.
3/7/2021
Aurora M. VERIFIED CUSTOMER
Frank is always looking out for me I went in to check my tires and fluids and they found I had a oil leak . That’s what a great person does looks out for his clients . This is why I go to Longo
3/7/2021
Elizabeth S. VERIFIED CUSTOMER
Frank took care of the problem as quickly as He could.
3/7/2021
Robert S. VERIFIED CUSTOMER
As always everything and everyone were top notch professionals!