John was responsive and kept me up to date on my car status.
5/22/2021
MARIA A. VERIFIED CUSTOMER
Service was great !! Thank you . Will definitely go back and buy a car from here
5/22/2021
Jack H. VERIFIED CUSTOMER
Quick and excellent service as usual
5/22/2021
Yanmei G. VERIFIED CUSTOMER
Absolutely expanding my expectations this time again Of my experience. Robin Ho continued to express his thoughtfulness and professionalism and his team as well. Thanks a lot !
5/22/2021
Steven C. VERIFIED CUSTOMER
Everything went well
5/21/2021
ARLENE K. VERIFIED CUSTOMER
Excellent service
5/21/2021
Cindy X. VERIFIED CUSTOMER
My service rep was kind and professional.
5/21/2021
Cheng Lin. VERIFIED CUSTOMER
The advisor Robin is very professional, and was very happy with the service.
5/21/2021
Kirk M. VERIFIED CUSTOMER
Jennifer is always professional, helpful when serving my Lexus. 20 stars!!
5/21/2021
Pius L. VERIFIED CUSTOMER
I was told my car would be ready before 2:30pm. I arrived at about 2:15pm & the girl in the front told me the paperwork was not in & my advisor was out to lunch. She told me to wait & someone will call my name.
I waited until 2:43pm & asked the guy at the reception desk again & he checked for me. The paperwork was actually left on the advisor’s desk who was out to lunch. Had I not asked again, I would have waited until someone brought the paperwork to the front reception.
I then waited for another 15 mins to get my car. Just felt the wait was too long to get my car.
At 3:55, almost an hour after I picked up my car, I received a message from Longo Lexus telling me my car was ready. Guess the system was not updated correctly?
5/21/2021
Jf Shea. VERIFIED CUSTOMER
Great service- Frank as wonderful to work with.
5/21/2021
Ping J. VERIFIED CUSTOMER
I had appointment for battery replacement on 5/19/21at 4pm. I already told one of staff when I was be there. Yang , John answered my questions . Then I came back at 6pm to want to know when service done. I saw my car still in same place with engine on and light on. Asked staffs service done? Stated “ Yes, you can leave. But I said I needed to pay for replaced . She said “okay, go inside to pay. ‘ I looked for Mr. Yang . I found battery no replaced . I just wanted to let you know what happened yesterday. Mr. Yang gave me 15% discount and said sorry to me . I thought no one pay attention why that car there with engine and light on for two hours .
5/21/2021
Thomas J. VERIFIED CUSTOMER
Oh, Edgar is the greatest!! I can always trust that he will always have our best interest and make sure that the car is completely serviced!
5/21/2021
Alexandria H. VERIFIED CUSTOMER
Frank Lorusso has continuously gone above and beyond for me and my family. He’s an asset to your company
5/21/2021
Nolan C. VERIFIED CUSTOMER
Robin Ho is wonderful as always. Thank you for taking care of me and my car!
5/21/2021
Keith C. VERIFIED CUSTOMER
Rene, is so helpful!! He is so professional and is always willing to go the extra mile to make your experience only the best!!
5/21/2021
Karl M. VERIFIED CUSTOMER
Jennifer was wonderful, she tried very hard. However after 3 1/2 days, two out of the three issues remain unresolved. Not Jennifer‘s fault, but it is a little bit disheartening.
5/21/2021
Keila H. VERIFIED CUSTOMER
James kept me abreast of all the steps in the service of my car. Really appreciate the prompt updates.