We don’t understand why you can’t replace the battery. We already informed that it happened 3x. I’m about to go to work and for the 4th time the car won’t start. We have to call roadside assistance and it’s really a hassle— wasting our time.
5/24/2021
Rhio S. VERIFIED CUSTOMER
5,000 mile service. Kelly was great!
Detail has been the best!
5/23/2021
Victor H. VERIFIED CUSTOMER
Very willing to help customers in difficult car repairing situations ?
Very efficient and high quality service ?Understand technical knowledge
Very well?Communicate very well with customer ?An outstanding worker?
5/23/2021
Maricela G. VERIFIED CUSTOMER
My rep Jim Palmer went above and beyond to ensure an excellent customer service experience! He was thorough and provided updates as needed. I highly recommend Jim and Longo to family and friends. Thank you so much!!
5/23/2021
CYNTHIA G. VERIFIED CUSTOMER
I was ready to turnaround when i saw over 10 cars waiting... however, my car was serviced, tested and washed in 2.5 hrs. I was mentally ready to be there a few more hours than that. Big thanks to Mr. Ho for following up with me since I had a cranky toddler with me. I will definitely continue my car service with Longo!
5/23/2021
Lupie G. VERIFIED CUSTOMER
Hello I’m out of town I will pick up my car on Tuesday. I did inform my service representative. Please call me if any questions or concerns my number is ****-****-xxxx thank you.
5/23/2021
Bessy C. VERIFIED CUSTOMER
Jim Palmer is great.
5/23/2021
GAO L. VERIFIED CUSTOMER
Good
5/23/2021
Wai Ying. VERIFIED CUSTOMER
Good services
5/23/2021
MARIA P. VERIFIED CUSTOMER
Parada was great top of the line customer service. He updated me every day and sent me home with a rental so I didn’t have to wait. Incredible experience.
5/23/2021
Vincent N. VERIFIED CUSTOMER
Thanks for the service
5/23/2021
MEGAN H. VERIFIED CUSTOMER
Longo Lexus always gives a top notch service experience. Even though the line was long when I checked in, but the appointment attendant approached my car almost immediately. I didn’t even wait in the line for more than 5 minutes after I arrived.
5/23/2021
Damon W. VERIFIED CUSTOMER
Great communication love the service!
5/23/2021
Vanessa O. VERIFIED CUSTOMER
Great customer service.
5/23/2021
Gene I. VERIFIED CUSTOMER
Good service completely satisfied
5/23/2021
Shaofeng N. VERIFIED CUSTOMER
Great
5/23/2021
Al L. VERIFIED CUSTOMER
Rudy was great.. super helpful.. very available and super knowledge!!
5/23/2021
Elias T. VERIFIED CUSTOMER
Thanks for your service
5/23/2021
BEN T. VERIFIED CUSTOMER
David Parada has always provided excellent service