Robin is a very thoughtful and a helpful guy.
He's very pleasant to talk to and provided an
Excellent services. Thank you.
8/20/2017
JUDE A. VERIFIED CUSTOMER
Kelly was great and accommodating specially after coming in right after my 12hr shift. But my car had check system thereafter I got my car back.
8/20/2017
Samantha M. VERIFIED CUSTOMER
I paid $99.00 for an interior detail. However, my car still had stains in the interior that were not touched. (These were simple make up stains that could have easily been removed had someone tried).
8/20/2017
Gloria S. VERIFIED CUSTOMER
Excellent job. He take care of my professionally with respect to his client. I have working for him since 2001 & very much satisfied & excellent work. He will make sure my car is good & satisfactory conditions. Thanks to him
8/20/2017
Valerie G. VERIFIED CUSTOMER
Man Wong was polite, friendly and helpful.
8/20/2017
Sharon A. VERIFIED CUSTOMER
Longo always provides impecible service. David was wonderful to work with. Ive been a customer since 1995. Always a happy customer. Thank you David and Longo
8/20/2017
Jacqueline L. VERIFIED CUSTOMER
David always provides excellent customer service.
8/20/2017
Leticia L. VERIFIED CUSTOMER
Thank you.
8/20/2017
Chienwen W. VERIFIED CUSTOMER
Good job. Thanks
8/20/2017
Michelle L. VERIFIED CUSTOMER
Wonderful customer service! 10/10 would work with again.
8/20/2017
Jenny L. VERIFIED CUSTOMER
John is very helpful.
8/20/2017
SIMON C. VERIFIED CUSTOMER
Robin Ho very good service
8/20/2017
Adrianne D. VERIFIED CUSTOMER
He was very helpful and professional
8/20/2017
Christopher G. VERIFIED CUSTOMER
Had a wonderful experience
8/20/2017
Christine C. VERIFIED CUSTOMER
Although I was happy with how helpful Frank was I was very dissatisfied with how I received my car. I expected more from Lexus. I had my car detailed after its 15,000 service. I was satisfied with the exterior, but the interior wasn't what I expected. I unfortunately had to leave after I received my car and wasn't able to tell anyone. The carpets were still in the trunk. There were stains still all around the sides of my center console and around the car. The paper foot cover the employees use to protect the car was placed in the side door pocket. To me it looked unfinished. I was very dissatisfied with the interior detail.
8/20/2017
MONICA E. VERIFIED CUSTOMER
Dashboard replaced under warranty. Issue fixed, however the left side of my instrument panel has stopped working and my car has to subsequently go back. Inconvenient. This could be avoided all if the technician would have taken thirty seconds to do a quality control check and ensure everything was working.
8/19/2017
Kimery S. VERIFIED CUSTOMER
Mr. Ho, was very helpful, friendly and knowledgeable. He made sure my concerns were addressed.
8/19/2017
Ana C. VERIFIED CUSTOMER
Thank you. for the great service you provided me with
ed me with. I will never take my car anywhere else
And every one is absolutely amazing!!!
And Friendly!!
8/19/2017
Grace M. VERIFIED CUSTOMER
My husband and I arrived approximately 45 minutes early to our 1pm appointment, checked in, and were shuttled to West Covina. After about two hours (which was the accurate wait time given), we received a call that our service was done and a shuttle was not yet available. We then waited almost an additional hour to hear back that a shuttle would not be available to pick us up until 5pm. We had to take a Lyft back to the dealership. While the fee was reimbursed, it was highly inconvenient given that we arrived very early and weren't notified of the delay until almost an hour after our car was done being serviced. This took up four hours of our day when it should have been half of that time. While I understand this may have been a systems problem, more could have been done in terms of service recovery, especially from Lexus where there is usually excellent customer service.