Eric was awesome. I am happy with the service of my vehicle.
8/25/2017
Victor W. VERIFIED CUSTOMER
?very good
8/25/2017
Steven W. VERIFIED CUSTOMER
Have gone to Jim for last 10 years. Great service.
8/25/2017
Allen T. VERIFIED CUSTOMER
First time Lexus owner and first time service my vehicle. Terrible experience.
8/25/2017
Evangelia K. VERIFIED CUSTOMER
Not sure the point of an appt since I was told I waited in line with everyone else. No one talked with me until over 30min after my appt time. Was told it would take at least 2 hours for my 5000 mile check that basically just required checking fluids. Not sure what would take that much time. Fortunately took less time than that. No one was available to go over with me what happened with my car. The one bright spot was a young woman at the front desk. She helped me when I came in and went out of her way to review my report with me. Valet guys were too busy talking to be useful. Car was not vacuumed fully inside. There were big leaf pieces on passenger side.
8/25/2017
Henry C. VERIFIED CUSTOMER
Amazing serive
8/25/2017
Carlos A. VERIFIED CUSTOMER
Excellent work! Mr. Ho has been outstanding.
8/25/2017
Jose L. VERIFIED CUSTOMER
Francis is the ultimate professional. Thank you.
8/25/2017
Sheng R. VERIFIED CUSTOMER
He is always helpful and courteous.
8/25/2017
Sophia H. VERIFIED CUSTOMER
Great service
8/25/2017
HUNG H. VERIFIED CUSTOMER
Good job
8/24/2017
Jimmy D. VERIFIED CUSTOMER
Very good in every way. She did everything she could to correct and expedite my little issue. I was really pleased and I have hope that all my contact with Longo could be this wonderful.
Jim
8/24/2017
Webster S. VERIFIED CUSTOMER
After paying the bill I waited 14 mins for the car to be brought out, is that too long?
8/24/2017
Patricia A. VERIFIED CUSTOMER
Thank you for the service
8/24/2017
Rose T. VERIFIED CUSTOMER
She provides
Good customer service
8/24/2017
Joyce S. VERIFIED CUSTOMER
Outstanding advisor! Clone him!
8/24/2017
Frankie S. VERIFIED CUSTOMER
Francis, my service rep was excellent. Very thorough and patient. He told me to talk to some guy to get my car out. However, when I'm outside and trying to get my car that's when I almost wanted to kill someone. It took me forever to get my car. None of the valet guys wanted to talk to me. I had to labor to get one of them to talk to me. I stood there for a good 10-15 minutes, at least, before my car arrived. I counted at least 5-6 of them waking in and out and none of them asked if I've been helped or if my car is coming out or not. There were at least 5 different parties left before I get to see my car. Service rep, tremendous. The valet guys, please send them back to training. I was there around 12;20pm ish on Tuesday in case you need to go back and watch the tape of me just standing there.
8/24/2017
PETER P. VERIFIED CUSTOMER
Excellent services. Thank you
8/24/2017
Delmus D. VERIFIED CUSTOMER
I was dissatisfied with the professionalism your Service agent displayed. Even though it was only a $40 difference in price, I felt as though he should have told my wife about the special before offering her the AAA discount at $117 when the special was for $69.88. I just don't like anyone taking advantage of a woman in any way. And no matter how you look at this, it's clearly someone taking advantage of a female that doesn't know anything about a car.
8/24/2017
Darryl P. VERIFIED CUSTOMER
Robin Ho should be FIRED !!!!! I bought my first Lexus over 10 years ago at Longo. I was completely satisfied until my recent experience where he was the responsible agent for ensuring that my needs were met. I have not ever talked to any employee representing a dealership that has been so rude to me, talking over me, etc. My experience with Robin Ho was a complete disaster. I called Longo inquiring about my radio after about 2-3 weeks and Robin told me he would research the matter and call me back regarding a rental car. He never called me back. Yesterday I witnessed him giving loan cars to no end as my car was being repaired. I saw enough. Robin offered a loan car while the mechanics installed my refurbished radio in my car but 30 days prior he could not offer anything.