This was very quick and easy. My loaner was available right away. Robin was personable and helpful. I'd gladly have him again as my service person.
I like the remodel as well. It's much more inviting and efficient.
8/27/2017
Kevin F. VERIFIED CUSTOMER
Waiting too long. When say it will be 5 mins, it's more like 20-30 mins.
8/26/2017
Thomas L. VERIFIED CUSTOMER
We argued about what I wanted done. He was trying to get me to authorize more work that I didn't want to do.
8/26/2017
Joseph Y. VERIFIED CUSTOMER
Beau Ly was very courteous and efficient to expedite car services.
8/26/2017
Teresa N. VERIFIED CUSTOMER
1st t?me he takes c?e my c?r.just ok!he does his job job,I really like Eduardo new than him.
8/26/2017
Mei Chun. VERIFIED CUSTOMER
Car wash wasn't very impressive, still parts that are dirty
8/26/2017
Jenny N. VERIFIED CUSTOMER
I was never called about my car. I was told by him that he was in a meeting the whole morning. But they should have designated someone else to take over for the phone calls.
8/26/2017
Jimmie T. VERIFIED CUSTOMER
I did not get a car wash, but I understand the electrical was out.
8/26/2017
Bradley N. VERIFIED CUSTOMER
Service was excellent.
8/26/2017
Yiping W. VERIFIED CUSTOMER
The service was very considerate, follow up is also good.
8/26/2017
Ernest J. VERIFIED CUSTOMER
She's very capable in her position. I felt like I was dealing with someone who really cared and wanted to help us. Hope we get her next time we come for service.
8/26/2017
Rin H. VERIFIED CUSTOMER
I would like to refer friends to longo Lexus
8/26/2017
Elizabeth S. VERIFIED CUSTOMER
Excellent job on the car. A while back I had my car detailed at Lexus. They did such a horrible job that I was reluctant to have it done again. Frank convinced me to do it again and I was very pleased. They did am excellent job this time.
8/26/2017
Jei L. VERIFIED CUSTOMER
:)
8/26/2017
Deborah J. VERIFIED CUSTOMER
Excellent service as usual. I love the new service area...very comfortable.
8/26/2017
Samuel S. VERIFIED CUSTOMER
John was very respectful, polite & knowledgeable of what needed to be done to my car. He provided accurate time on how long it would take to do the works for my car so that I'm aware of my waiting time; that was very helpful. My car finished before the estimated time. Excellent service was provided from the time I arrived until I left the Lexus Office !!! Kudos to everyone ????????????
8/26/2017
Ana S. VERIFIED CUSTOMER
Thank you. Service is always exceptional!
8/26/2017
Karla R. VERIFIED CUSTOMER
Lung was very helpful, he delivered excellent customer service
8/26/2017
Victor C. VERIFIED CUSTOMER
I'm satisfied with the service.
8/26/2017
SENIA G. VERIFIED CUSTOMER
Beau was the best! So kind and patient. Definitely will book next service appointment with him.