Longo Lexus Auto Repair Service

Jennifer is an awesome service consultant. She is one of the reasons keep me coming for my RX 350 Lexus service at Longo Lexus. Thank you.

I specifically said that my brakes we squeaking and that was the reason for my appointment. Rear brake pads we installed, and the brakes still squeak and the car shakes when braking. What do you want me to do?

I'm very satisfied with the job Mike did with my service. When I was waiting for my car, I asked to speak to the Service Manager and Mark responded. I appreciate him hearing me out and discussing ways to make the service experience even better. He was patient and appeared to be listening to my suggestions. I look forward to continued good service, and hopefully even better.

No Comment thank you!

Spoke to service manager about my dissatisfaction and he’s taking care of me this Thursday. Thank you.

Excellent Service?Thank everyone!

Promote John Chang he is great professional!!!

Julien helped me with my car problem

Best customer service ever!

Edgar did a great job of taking care of my car service. All questions were answered, and everything was completed promptly and as scheduled.

Kelly Yang is the WORST rep I have ever had at Longo. I have had several reps in the past, with a few experiences here and there slightly less then satisfactory thought nothing too bothersome, but this is absolutely the most disappointing service in all the years I have been a customer. I have let many less than pleasant interactions go, but this definitely needs to be addressed. Kelly was rude from the moment he called me to come in for service until the very end, when he tried to get me to leave right away and did not let me grab even a bottle of water. I had to tell him I was going to use the restroom before I go just so he could back off. He not only had an attitude the entire time I was there, but he made remarks that should otherwise have been kept to himself. His customer service is terrible and he has no etiquette whatsoever. His unprofessionalism disgusts me and I hope others never have to experience what I experienced during this time. The situation with my loaner car was also a huge problem as I was told I would not be given a car until my insurance was current, which is was. Finally, as soon as I got into my car, I saw that there was a big spider on the inside roof. I jumped back out and couldn’t see where the spider went. I was at the pick up area for a while, obviously needing help but nobody came to assist me until I had to flag someone down. This is not how I expected to leave the vicinity. This is a concern for me because I was not only uncomfortable but I am also allergic to spiders and their webs. In the end, the staff basicaly left my car dirty with the spider being left inside and made me feel unsafe driving home.

Great service

Kelly is the best and the reason I return.

Frank Lorusso is very helpful and thorough.

Always have the best service! Paul Wareham is the best manager.they make everything so nice and easy for the customer. Nice to have drinks and snacks.I have been a LONGO customer for many years.we have bought 7 cars there.thank you!

Robin was very nice

Man Wong is excellent he is honest and fair I really don’t like to deal with anyone but him if he not in then I usually will just wait my husband and I trust him very much

Service was performed in a timely manner which I greatly appreciated.

I asked Daniel to make sure my car was ready by 10:30 and he did it.

Particular.