Jim solved a problem regarding getting a 2nd key on a vehicle I just purchased. Gets a 10 for that!
6/10/2018
Aurora M. VERIFIED CUSTOMER
Your workers scratch my new car when they so call wash it I was told to take it some place else to get it wash. I Pd 150. For my detailed job at longo one month ago I really take care of your rental cars but you don’t do the same. Frank Lorusso is the best I’m never disappointed with him he left by the time I had to go pick up my car so he isn’t aware of the problem I had. I told them I had a bike rack on my car they said it’s ok so I don’t know what went wrong other than to say the person used a very dirty rags to wash my car and had rock or small dep it’s too much now
6/10/2018
Martin K. VERIFIED CUSTOMER
Enjoyed coffee and donuts while waiting. Thank you.
6/10/2018
Hsiu L. VERIFIED CUSTOMER
Very friendly and professional
6/10/2018
Christine A. VERIFIED CUSTOMER
Excellent and outstanding service is always provided by Man Wong.
6/10/2018
Annie S. VERIFIED CUSTOMER
She’s got a great personality
6/10/2018
Gavin L. VERIFIED CUSTOMER
The customer experience is excellent!
6/10/2018
Teresa L. VERIFIED CUSTOMER
1). The receptionist called me to the front desk to pay for the service. After paying, she told me to wait for my car outside (instead of telling me to wait in the waiting room for my service rep to call me). I waited outside for about 15-20 minutes when I noticed my car and went to get it. The key wasn’t there and the Longo employees went looking for my car key. It wasn’t until then when one of them found my key that they told me that my service rep wanted to talk to me. There needs to be better communication between the front desk and the service rep so that the customer isn’t misinformed (i.e., telling the customer wait outside for the car when the service rep is inside waiting for the customer with the customer ‘s key).
2). After I finally got my car, the car interior smelled like gum. I cannot stand the smell of gum so it really annoyed me that I have to smell gum while I drive home in my car for the next 20-30 minutes. I couldn’t open the windows to air the smell out because I was driving on the freeway. It took about an hour before the smell went away.
6/10/2018
Patricia F. VERIFIED CUSTOMER
Outstanding service we will continue to bring our vehicle to be serviced by your pprofessional staff. High compliment to the world class service from Jim, we will definitely recommend Jim to our friends and family.
6/10/2018
Hua H. VERIFIED CUSTOMER
Perfect service, thank you so much, Jennifer.
6/10/2018
Yaping C. VERIFIED CUSTOMER
Thanks very much !
6/10/2018
Precy W. VERIFIED CUSTOMER
I love Jennifer..shes great and always have taken care of my car!!
6/10/2018
Linda C. VERIFIED CUSTOMER
Edgar Anzaldo was very helpful, but it was a little frustrating that the windshield was delayed
6/10/2018
Penny W. VERIFIED CUSTOMER
Mr. Saldana was very professional and friendly.
6/10/2018
Dino V. VERIFIED CUSTOMER
Compliments to Jennifer Nam
6/10/2018
William S. VERIFIED CUSTOMER
Could not be better. Done promptly, and Done right. Can’t ask for more than that.
6/10/2018
Miguel L. VERIFIED CUSTOMER
Best service as always
6/10/2018
Prax C. VERIFIED CUSTOMER
Was completely happy with Robin Ho he took the time to keep me informed at all times what was going on with my vehicles and explain to me some of the difficulties that they were having getting parts for my vehicle was very professional at all times
6/10/2018
Jonathan F. VERIFIED CUSTOMER
Steven Tran and Julien Diaz are superior and extremely knowledgeable at their jobs. I have no complaints about them. They are the most outstanding and professional workers. My only dissatisfaction was the car washing department. My car has hard water spots all over. I ended up wasting about 2 1/2 hours trying to remove the hard water spots off myself. It was worst then when I brought it in for service. There were no hard water spots on my car when I brought it in. I would appreciated if someone can contact me to discuss how Longo Lexus can make me completely satisfied with my overall service experience. I expect higher standards from Longo Lexus then what I had experienced. My contact number is ****-****-xxxx. My name is Jonathan. Thanks for your time.