Longo Lexus Auto Repair Service

Mr Ho did a great job on my car, he is a professional advisor I’m very satisfied to his service.

Mike was professional and judicious with the time. I appreciated his updates - overalll, he is to be commended for his work.

Jennifer Nam always delivers outstanding service and today was no different. Thank you to Jennifer and to the team that took such great care of me. I have been a very satisfied Longo customer since I bought my 2007 RX400h in May 2007.

Daniel is always great. Keeps us coming back.

Awesome

Francis is Excellent!! Always takes good care of me

Rene was great. My only complaint was that I was told my car would be ready by 6 pm and I didn’t end up receiving it until 6:40 pm.

Great customer service

I appreciate Jennifer’s honesty throughout the process.

francis always provide great service!

Man always makes certain everything is taken care of

Eric is a true professional.

Eric Tran is a very great asset to your team. He is super quick about getting the job done. Evetytime i get my car serviced he sees tht im completely satified all the time, his excellence is ALWAYS in customer service first. Eric Tran is AWESOME!

Jim Palmer was a professional in every respect by providing expert advise relative to my unique situation. Please convey my thanks to him. I’m also grateful to Longo Lexus for the courtesy vehicle without which I would have been in serious trouble. Thank you!

Uber/Lyft refund worked out great.

Very satisfied!

Edward was very professional. I have said this many times, please train your staff to say “thank you”, “we appreciate your business”, “is there anything else we can assist you with?”, etc. These are standard practices used in any service industry related businesses. When I arrived and departed not one staff offered to assist with loading or unloading any of my many bags which I took two trips to place on the bench. It happens every single time I come in. Please train your staff to be more observant on the needs of your customers. Simple manners and courtesy. The cashier when checking out was terrible, never looked up, never used the word “please” once and after running my credit card pointing where I signed/initialed never said thank you, or we appreciate your business, do you need any assistance with loading your bags...it was just pointing to the door and saying, “show your papers to the man outside” and being distracted by a coworker at the same time. I no longer feel like a valued customer. What changed here over the years? We bought and leased so many generations of cars at Longo. What a shame. Even now after so many car purchases here, I am due for a new car purchase, no follow up trace call to see if I am interested in seeing any of the new models because we note that you have always purchased a new Lexus after 7 years. No recognition of loyalty.

Good services. Thank you,

Daniel was fine. He doesn't need to contact me. My issue is more with whoever manages the flow of cars through service. It took over three hours to do a basic 5,000 mile service. Yikes!

This is the third time he helped me. I’m satisfied with all experience