I was very displeased with being billed for charges in excess of what was provided in the original estimate, which I identified when picking up my car. I never had this mishap before and I addressed this with Longo’s service director on site, Paul. Although the increase was about $30, I hope other customers did not get incorrectly charged as well. I hope this get rectified immediately by having proper controls in place to ensure customers are charged correctly.
8/14/2018
Tj C. VERIFIED CUSTOMER
Great Service!
8/14/2018
FENG C. VERIFIED CUSTOMER
Everything is good, Just the price too high
8/14/2018
ELMER B. VERIFIED CUSTOMER
Francis was very thorough and accommodating. My car's electrical issues were resolved sooner than I expected.
8/14/2018
RUIHONG W. VERIFIED CUSTOMER
good
8/14/2018
Leroy D. VERIFIED CUSTOMER
Edward kept me informed of the status of my service and answered additional questions regarding my other Lexus.
8/14/2018
DENNIS K. VERIFIED CUSTOMER
It took a little longer than normal, but it’s all good.
8/14/2018
PATRICIA H. VERIFIED CUSTOMER
Kelly was excellent , he kept me updated about service being done
8/14/2018
JOHANNA E. VERIFIED CUSTOMER
David from the moment I am in contact with him is very accessible and is always taking care of my reason for visit. He’s professional and kind! Gets me in and out as promised. Greatly appreciate all his help!
8/13/2018
CATHERINE F. VERIFIED CUSTOMER
Robin was very polite courteous and helpful. I would rate him a 10
8/13/2018
JOHN T. VERIFIED CUSTOMER
Great Services. DAVID IS VERY HELPFULL AND ANSWER ALL MY QUESTIONS.
8/13/2018
SOO P. VERIFIED CUSTOMER
John was awesome and very kind as always. Also, there was a Longo Teddy bear in my son’s car seat. I thought that was very sweet and truly appreciated the kind gesture.
8/13/2018
CURTIS T. VERIFIED CUSTOMER
Thank you the quick turn around service.
8/13/2018
Aleshia B. VERIFIED CUSTOMER
David was very professional, explained the service process to me, followed up with me during the process, and ensure I was reaquainted with my vehicle in a tiimely manner. David is a keeper.
8/13/2018
MICHAEL D. VERIFIED CUSTOMER
The service was not to my satisfaction. Eric did not attempt to resolve my concerns but he offer not to pay for the service. (Steam clean engine)
8/13/2018
JUDY Y. VERIFIED CUSTOMER
Fast service
8/13/2018
Jeanne A. VERIFIED CUSTOMER
Man Wong always goes the extra mile for his customers. Genuinely does his best for all of us. Analyzes quickly and communicates the plan to resolve the fix, accurately and clearly.
8/13/2018
John K. VERIFIED CUSTOMER
I think I clicked no by mistake. Everything was great. Jennifer was a fantastic rep and I hope to work with her again next time. Thank you to everyone that assisted. :)
8/13/2018
DANNY C. VERIFIED CUSTOMER
Customer service quality did not meet expectations. Worker did not know how to follow instructions.