Jeniffer was great and staff are nice. The rattling that I notified the staff of was not fixed on pick up. Drove in traffic for 4 hours, only to return home with a loaner. As an extremely busy medical student, 4 hours of study time wasted is extremely disappointing
8/26/2018
Alice T. VERIFIED CUSTOMER
It’s alwyas a pleasant experience when getting my car serviced at Longo Lexus with my go-to service consultant Jennifer Nam. She is the reason I still get my car serviced at Longo.
8/26/2018
VALERIE G. VERIFIED CUSTOMER
He was friendly and helpful.
8/26/2018
Alen P. VERIFIED CUSTOMER
Very satisfied of how professionalism of employee and cleanliness of the complex.
8/26/2018
Fang L. VERIFIED CUSTOMER
Thanks for the great service.
8/26/2018
Zhen Y. VERIFIED CUSTOMER
Excellent A+++++ High recommend.
8/26/2018
George P. VERIFIED CUSTOMER
Thank you Lexus and thank you John for the best service. I really appreciate John taking the time to help fix my car connection with my cell. Thank you!
8/26/2018
Peter Y. VERIFIED CUSTOMER
John Chang is a very nice gentleman, he explained everything very detail and helped me changed the a/c air filter to save my time to wait in the line again. He cares what the customer’s care and think what the customer’s think.
John Chang is very professional and provides the excellent customer service. Thank you!
8/26/2018
AL S. VERIFIED CUSTOMER
Very professional and excellency oriented.
They know their duties and customer satisfaction.
8/26/2018
Myra G. VERIFIED CUSTOMER
I appreciate the attention and the fast service. Lung Eric Tran was very polite and very helpful
8/26/2018
LYDIA J. VERIFIED CUSTOMER
John is great, professional & polite. Will always come back to get his assistance
8/26/2018
Devin M. VERIFIED CUSTOMER
Everything was prompt and professional.
8/26/2018
David G. VERIFIED CUSTOMER
I have 3 or 4 Lexus dealers closer to my home than Longo Lexus, but I make the drive out to El Monte because of the customer service from Mr. Jim Palmer.
8/26/2018
Jasper T. VERIFIED CUSTOMER
very nice thank you
8/26/2018
Regino G. VERIFIED CUSTOMER
Jennifer Nam provided excellent service, I was very pleased and satisfied with the Longo Service team .
8/26/2018
Terry B. VERIFIED CUSTOMER
Once again, GREAT customer service.
8/26/2018
Ken F. VERIFIED CUSTOMER
Friendly and helpful
8/26/2018
David C. VERIFIED CUSTOMER
John Chang’s service was exceptionally good.
8/26/2018
Jennifer S. VERIFIED CUSTOMER
James Palmer is wonderful. Thank you for hiring the best!