Jenn provides the best customer service to me as usual. She is always willing to go all the way to help me with my service requests as always.
9/10/2018
Gary L. VERIFIED CUSTOMER
David Prada provided excellent service. Very fast and efficient in handling the paperwork. Enjoyed working with David.
9/10/2018
Soo Jung. VERIFIED CUSTOMER
Excellent customer service.
9/10/2018
Tim L. VERIFIED CUSTOMER
I did not get a Toyota product for complimentary rental. I got a Ford Edge. I really prefer Toyota vehicles.
9/10/2018
Robert N. VERIFIED CUSTOMER
Jennifer is the best. Excellent customer service, always friendly and looking out for her customers.
9/10/2018
Carmen G. VERIFIED CUSTOMER
What an amazing experience I had. Mike kept me informed of the status of my vehicle through the entire visit. What an asset he is to your company. Thank you so much for the experience and your professionalism.
9/10/2018
Debbie M. VERIFIED CUSTOMER
I had the best experience with Longo Lexus from the team that greets you in your car to the rental car to the person who gives you the paperwork to sign , I asked a lot of questions and they took there time with me and made me feel comfortable, I was so happy and suprised when I picked up my car and they went the extra mile, washed my car and filled the tank, I have never gotten service like that
9/10/2018
Stephen T. VERIFIED CUSTOMER
Kelly is the man!
9/10/2018
Adam L. VERIFIED CUSTOMER
Great customer service
9/10/2018
Guillermo R. VERIFIED CUSTOMER
I'm completely satisfied with the service and the treatment that Edgar gives to the customers, but.... I've been complaining from a noice coming in the front when I move in reverse, I don't think is normal, and they haven't fixed it, my previous car was a Lexus and that's why I got another lexusbut this time I am not that happy with that noice, this is the 3rd time I complain about the same issue and nothing, I hope you can do something, thank you in advance.
9/9/2018
Jacqueline B. VERIFIED CUSTOMER
Yes Renee called my name pretty quickly from the wait gallery. He listened to my concerns while jotting notes. He said that he would call me as soon as he had information concerning the car. He then set me up for a rental vehicle. The sport Lexus was nice however was a bit small for me. I asked Renee if I could exchange for a taller vehicle. He said yes. So I returned for a larger vechicle. The car was completed it seems without problem and I returned to pick up when ready. It was a very good experience overall although some confusion occurred with the intake at the beginning. I was told to get out of the line and park and go in as opposed to staying in the car and allowing me to speak to a representative about service. I believe that was time wasted because I had to get back in the line where I had already been. That was frustrating.
9/9/2018
GUS N. VERIFIED CUSTOMER
A simple car wash courteasy would be greatly appreciated since there is dust flying atound the shop.
9/9/2018
Ning Sheng. VERIFIED CUSTOMER
Hopefully next time the waiting time (the pre-waiting not the service) be shorter!
9/9/2018
Debra A. VERIFIED CUSTOMER
As always, Jennifer was wonderful to work with.
Regina was also great while helping arrange for rental car.
Kudos to both these ladies!
9/9/2018
Kevin O. VERIFIED CUSTOMER
Drive was a true professional. He is the best Lexus rep that I have dealt with for the past 3 years.
9/9/2018
Ho L. VERIFIED CUSTOMER
Good sevive
9/9/2018
Craig C. VERIFIED CUSTOMER
Jennifer Nam does an outstanding job in what she does. She keep you updated on the status of the vehicle and any changes their might be. Has excellent customer service.