Best customer service experience I have had at Stevens Creek so far. Thank you!
7/6/2018
IRIS B. VERIFIED CUSTOMER
I am skeptical as to the answer to the charge rate on the interior USB port, as i have successfully used the lower one without issue, even when ysing a navigation program. However, I am hopeful that with the problems documented, if they recur, it may help in the resolution of the problem.
My disatisfaction is not with Adrian. It is with the original reporting of the problem back in January, and the way my edit of the current reason for bringing the car in "disappeared" after i updated it online .
7/5/2018
CATHARINE T. VERIFIED CUSTOMER
Mike Babcock is great. Very through with explanations and follow-up is fantastic and appreciated.
7/5/2018
RAYMOND A. VERIFIED CUSTOMER
My complaint was not satisfactory due to their decision.
I have a high pitch sound on my front disbrake and they said they are not part of the warranty or part of the certified cars Policy. Therefore I’m stuck with a brakes with hitch sound every time I brakes. Not very happy about the outcome decision
7/5/2018
QIYU O. VERIFIED CUSTOMER
very good
7/5/2018
Douglas B. VERIFIED CUSTOMER
Thank you for the excellent service. The communication is much appreciated.
7/5/2018
Carie S. VERIFIED CUSTOMER
Frank always give GREAT customer service.
7/5/2018
Didier L. VERIFIED CUSTOMER
Could not be better
7/5/2018
Redempta B. VERIFIED CUSTOMER
No comments
7/4/2018
Xuelu L. VERIFIED CUSTOMER
Very good service,thanks!
7/4/2018
KEVIN T. VERIFIED CUSTOMER
As usual,everything went quick and smooth. Would recommend.
7/4/2018
NORMAN R. VERIFIED CUSTOMER
Tony was great! He handled everything very efficiently from start to finish. My thanks to Tony!
7/4/2018
Martin M. VERIFIED CUSTOMER
The pick up experience was not the best - 2 customers waiting at the desk and no one offers to help until one of them goes to the shuttle desk and asks for it. It’s unclear if the many other people around are busy or it’s just “not their job” since they don’t seem to be talking to any customers.
The person who did finally help me just pointed out the signature lines and said my car was outside. I guess that means everything is okay with the car? Since no one reviewed my 30,000 mile service with me I can only guess that it’s okay. Not the way I would have hoped for the service transaction to end.
7/4/2018
Paula R. VERIFIED CUSTOMER
Chester was wonderful to work with!
7/4/2018
Lindsay L. VERIFIED CUSTOMER
Such great service on the day before a Holiday for an unscheduled emergency. Thank you The Lees
7/4/2018
Guangping S. VERIFIED CUSTOMER
good altitude?professional service
7/4/2018
Derick T. VERIFIED CUSTOMER
Good job
7/4/2018
James M. VERIFIED CUSTOMER
Great service by our advisor! At 145k miles on our RX350, we are happy for choosing a Lexus. The product and service has been great over the years!
Thanks!
7/4/2018
Marina P. VERIFIED CUSTOMER
I always am. ????
7/4/2018
Nancy P. VERIFIED CUSTOMER
Initially, I had my vehicle serviced at Fremont Lexus. When I decided to try Stevens Creek Lexus, my first experience was very good. However, my second visit was less than satisfactory. So, I decided this visit was going to be the deciding factor. Well, it started out a little shakey but I have to say Steve opened up after our initial meeting. I really appreciated him going the extra mile for me and taking the time to explain things to me more than once to ensure I was understanding. Stevens Creek Lexus has won me over and gained another satisfied customer. Keep up the great customer service - it really goes a long way. Thank you Steve!!!!!