I was glad to have Marshall Blank as my Service Manager. He showed competence and efficiency for his role and willingness to help by explaining ways to get issue resolved. He has proved his job above and beyond customer expectation. Way to go, Marshall! Keep up the good work!
9/2/2018
John L. VERIFIED CUSTOMER
professional, friendly
service clearly explained
car runs really smooth after service
this was a drop-in but tony accommodated
really appreciated
9/2/2018
Sai P. VERIFIED CUSTOMER
The service consultant was out of office and it delayed car service. The car is still with the lexus service because another problem was reported which I reported 2 years back. Todd is looking into it as of now.
9/2/2018
Yogesh C. VERIFIED CUSTOMER
Chris was excellent. I was very happy with his support and timely updates. Very impressed and will definitely come back. Thank you.
9/2/2018
Kathlene T. VERIFIED CUSTOMER
I hope tommy never leaves Lexus!!
9/2/2018
Donna H. VERIFIED CUSTOMER
Thank you for your attention to details. Greatly appreciate it very much
9/2/2018
Timothy C. VERIFIED CUSTOMER
The service was top notch. James Luong and tommy who covered for him at pick up were very polite. Cheryl who helped me with my loaner provided me with the best experience I have ever had at lexus. Period. THe car wash and detail was spectacular also. Thank you for a great experience. This is why we only drive lexus.
9/2/2018
Ursula C. VERIFIED CUSTOMER
Tony is an amazing Service Advisor. He explains everything so well.
Great experience overall.
9/2/2018
Alison A. VERIFIED CUSTOMER
Great service!
Thanks!
9/1/2018
Elliot M. VERIFIED CUSTOMER
Not only does the Lexus Service department provide excellent service, but Tony especially always provide nothing but extremely satisfying service. No other dealership has given me the quality service I receive at Lexus of stevens creek. This is the kind of service that drives me to continue leasing a new Lexus. Way to go Tony!
9/1/2018
Tina H. VERIFIED CUSTOMER
I went in stressing about my car and walked out feeling great, stress free. Thank you Marshall for all your help
9/1/2018
Diane D. VERIFIED CUSTOMER
Ramsin communicates effectively on a timely basis,
displaying empathy at every turn.
9/1/2018
Heidi C. VERIFIED CUSTOMER
Great service today! (8/31/18) Nathan was very professional and efficient. My car service was completed in a very timely manner as promised. I’ve been coming to Lexus service in Santa Clara for 2 years and this was the best service I’ve recieved. Much appreciated! -Heidi
9/1/2018
Salome S. VERIFIED CUSTOMER
Excellent service!
9/1/2018
Nanyun G. VERIFIED CUSTOMER
good
9/1/2018
Betti H. VERIFIED CUSTOMER
I'm so happy I bought a Lexus rather than any other. It's all about the service after purchase that has made it such a rewarding experience. Thanks Tony for making me a Lexus buyer for life! BETTY HAYASHI a former Mercedes owner.
9/1/2018
Mary C. VERIFIED CUSTOMER
James keeps me informed of all of my car needs and options. He keeps my family Lexus in great (and safe) condition. Thank you James for your expertise and caring approach!
9/1/2018
Miomir M. VERIFIED CUSTOMER
I am absolutely satisfied with your and Lexus service, and I can't think of anything more that I would expect.
Thank you,
Miomir
9/1/2018
Donald S. VERIFIED CUSTOMER
Marshall always takes very good care of me!
9/1/2018
Bonnie T. VERIFIED CUSTOMER
Everything was so streamed line. I loved the service.