Lexus of Stevens Creek Auto Repair Service Center

My fuel cap cover was left opened after the service and I only discovered it today. This could be a safety risk and I’m really worried if there is anything else left in wrong conditions.

My service rep. Was awesome and kept me informed of my vehicle and what the issues were. I am always satisfied with the service of my vehicle at Lexus.

The best consultant who follows every single step of the service

I highly appreciate with the service today and definitely will come back for the next time.

Great service as always thanks Dru.

It was a great pleasure having my regular maintenance at Lexus Stevens Creek. Steve is very helpful and I enjoyed working with him

First time to meet Dru, definitely this will not be the last. Thank you for your professionalism and dedication.

My service adviser was great

Everything about my service experience was excellent! Thanks, Ed Saliba

Thank you - it was a good experience.

Used to having clear communications from my previous advisors. They always communicate the findings or status of my my vehicle whether it be in great conditions or need attentions. This time zero communications after I pick up my car. Worst service advisor by far at Lexus west coast region. I didn’t even know I had to do paperwork and retrieve my car from service desk. Thanks for letting know I had to find that out on my own. Also it wasn’t busy since it was at the end of the day.The young ladies working the service desk were a bunch of zombies. Felt like I was dealing with the walking dead all the way around. Considering looking elsewhere for service in the future.

Michael Nagy was very attentive to my concerns regarding the GX. After the service, there were still some spots on the car which were not washed completely. Michael immediately took the car to have these cleaned. I would recommend him for his professionalism

Love coming to Lexus.

Missing 2 front floors carpet original Lexus

Great service!!

Very professional service, friendly, im very happy to make a business with this guy!!!

My trunk still sticks. Doesn’t go up and down each time. Sticks on the go up needs help yo go up. I can’t do to. Only happens unexpectedly

Service was helpful and kept me informed as to progress. I would recommend using Steve as your sevice advisor.

Tommy is amazing, wouldn’t go anywhere else. He has the best customer service!

I have not yet received the mechanical key that fits into my electronic key. The 2nd mechanical key was missing in the 2nd electronic key. Dotty said she’d have it made and mail it to me along with the little metal number tag she said she needed for this purpose. I called Putnam Lexus in Redwood City to ask about buying a little bottle of paint to touch up any nicks in the future and asked him about the key at the same time. He said it only takes 5 minutes to make and all he needed was my vehicle Vin number and it cost 90 for the key (and $35 for the little bottle of paint.). Second, my son noticed the two front tires are different (both same size but one was extra load etc). So he looked under the front bumper and found a bracket was not connected - it just raised the question if the car hit a pothole perhaps. Your department painted the underside of the front bumper and some fairly noticeable scratches on the lower right bumper and both the paint earls were excellent, but as my son looked at the whole picture he said it just raised question about it and the difference in tires. I hope to receive the little metal key and number plate soon so I do not have to buy it along with the little bottle of red paint for future need touch up. Overall Stevens Creek Lexus provided excellent service and the reason I called Putnam Lexus IS it’s closer to our home and has serviced my old Lexus. I haven’t driven the new Lexus very much yet as I have to learn a lot of features my old Lexus didn’t have. Hope to hear back from you soon. Thank you. Sandy Lee