Lexus of Stevens Creek Auto Repair Service Center

Excellent

The service was performed quickly. The advisor was very courteous and professional. No complaints whatsoever.

I had a 40k service appointment at 9:20am. I showed up at 9:20am on the dot and made it clear I needed the service done by the same day because I was on vacation the next day. I left with a loaner vehicle and waited for my car to be done. Usually, I would get status updates on my car from the consultant via text but I didn’t receive any texts regarding my service. I called randy a couple time but got no answer. I was worried so I called in about 10 minutes prior to 6:00pm to check up on the service and found out my car hasn’t even been looked at! After I hung up, I received a call from Randy saying my car hasn’t been looked at and that I should keep my loner vehicle until after I come back from vacation. I asked why. He told me he had to step out of the office because his car was towed last weekend. After re-explaining my situation with him again, he was able to get a technician to look at my vehicle. This was offsetting for two reasons, #1 it made me feel like they were rushing through my service and #2 I brought my car in at 9:20am and my car still hasn’t been looked at. Somewhere in this service, the ball was dropped. I would never have Randy be the consultant to my vehicle again and would not recommend him for another service.

Dru Tran was a great service adviser, gave me accurate feedback about my vehicle and I am completely satisfied with the services provided. I will be definitely looking to Dru during my next service call.

Staff was very friendly, professional, and helpful. Car was well taken care of.

Friendly and thorough process and service all around . Great job, will definitely be back for service here

Chris is an incredibly reliable and professional service representative with a warm and welcoming personality. I’d highly recommend him to any of my family and friends who also own Lexus’.

They lost my floor mat. And got a call from Diane they fou d it. My husband went to pick it up and was not the right one. So now what can be done? Very disappointed!!

Thank you, Randy! I really appreciated your friendly demeanor, efficiency, and quick follow-up with me. Sincerely, Stacy H

I received great service. Michael Nagy was very helpful in coordinating what I needed for the Lexus.

Marshall Blank, the Service Manager of Lexus of Stevens Creek showed his capability and efficiency again for my 20,000 miles service appointment this morning. He always showed his willingness to help and I was able to get back my car with issue resolved at around noon the same day. Pleasant service experience does make life easier, so I would love to stay with Lexus for my future vehicle need. Thank you!

Excellent, efficient service. Thank you Samson for quickly checking me in and getting me on my way and my car was ready before the a before the scheduled time, i also enjoyed picking up a very clean car. Thank you for a very pleasant experience. Sheri Sun

This place sets “The New Standard “ Respect I should work there my work standard

Great work Carlos. Thank you. Wish the front desk staff could lose the rude attitudes. Wonder if their manager holds them accountable for customer satisfaction? Specifically Alysia, who maybe should move to a non customer facing role.

They specifically said they are charging only $22 for parts only and they Charged for labor too. Malissa called and left a message and said that she won’t charge for labor but only parts. I’m very disappointed in the service. I have the voicemail if someone wants to listen. I would appreciate if someone calls me at ****-****-xxxx to discuss this issue. Thank you

The customer service I received from Melissa **** was exceptional! Thank you again

It was great service!!

Excellent

Best service ever!

Carlos was great. He was quick and efficient. My disappointment was with the wait time. I did arrive early, but I waited for over 20 minutes before being helped and had to go up to the counter to ask to be helped. Once I went up, I was helped shortly after. I then had to wait again to get a ride back to work (I was already over my allotted lunch limit). I had even gone up to the ride counter upon arrival to let them know I was going to need a ride back to work. Again, my dissatisfaction was not a reflection of Carlos’ performance- he was professional and helpful.