Thanks guys for awesome work and great customer service Lexus IS the best
8/11/2019
Kristy S. VERIFIED CUSTOMER
Great! Fast service! Tommy's a delight to work with.
8/10/2019
April L. VERIFIED CUSTOMER
Excellent customer service
8/10/2019
Bachyen D. VERIFIED CUSTOMER
Excellent service!!! Nathan is friendly and always keep me informed time to time with the service needs for my car.
8/10/2019
Huong N. VERIFIED CUSTOMER
Very professional and excellent service
8/10/2019
THOMAS N. VERIFIED CUSTOMER
Excellent service, very helpful in answering all of my questions.
8/10/2019
Lilly L. VERIFIED CUSTOMER
Great customer oriented friendly service. Timely updating the service progresses by text message. I like that. It made the whole process so smooth and being effective.
8/10/2019
Alice L. VERIFIED CUSTOMER
1. Very much appreciated Carlos’s assistance.
2. After the service, I found out there were 2 spots on the trunk cover scratched off paint.
3. I would like to be informed that if I checked out the loaner, will delayed to have the service done which I totally did not accept!
If I made the appointment at 12:40pm, means I would expected my car to be ready by 3pm which was written on the receipt. It made me think of whats the
meaning of making appointment?
8/10/2019
Chien M. VERIFIED CUSTOMER
Better than previous consultants.:
8/10/2019
Susan K. VERIFIED CUSTOMER
Dru went above and beyond expectations.
We deeply appreciate his professionalism and knowledge about Lexus cars.
Dru is an ideal representative of Lexus quality that we trust and admire.
Good job and thank you.
8/10/2019
Manuel G. VERIFIED CUSTOMER
Yes, thank you!
8/10/2019
Nancy B. VERIFIED CUSTOMER
Thank you..
8/10/2019
Arielle C. VERIFIED CUSTOMER
Process was smooth!
8/10/2019
Mario P. VERIFIED CUSTOMER
Excellent service, timely repair, great communication. Thanks so much.
8/10/2019
Dmitriy K. VERIFIED CUSTOMER
My car was scratched during the oil change. It was taken in for painting and polishing. I came to pick it up and it has even more scratches now. I receive the car dirty and with more scratches. Not sure why the battery was disconnected on my car, now I’m trying to connect my phone to the car it’s asking me for a pin number. Not sure what was done to it
8/10/2019
Patricia M. VERIFIED CUSTOMER
Thank you a Paymon!! All is good ?
With our Lexus & life itself ????????
8/10/2019
Juan R. VERIFIED CUSTOMER
Hes was really helpful and friendly I’m really satisfied ...
8/10/2019
Al P. VERIFIED CUSTOMER
Always get excellent service from Paymom
8/9/2019
Kayla N. VERIFIED CUSTOMER
Upon arriving I told the service team that this was my first time at the facility. I was not informed about the process for service (I.e the minimum 2.5 hour wait for service, and car wash). I was also offered a ride back to my home via shuttle or loan but did not receive any updates the entire time I waiting for my vehicle. There was no estimate given for how long the service would take and it turns out the car was was holding up the vehicle (which I didn’t need or want given the car was brand new with a fresh wax). I was satisfied with my service being completed, however, I would have like to have been treated more professionally regarding information exchange from technician to customer. Even upon discharge I was told my vehicle had been fixed but was not explained in detail what the issue was and what the solution was. Overall, my technician Deep was very friendly and was sure to explain there would be no charge for the service and I was pleased.