Lexus of Stevens Creek Auto Repair Service Center

All good, responsive to helping

The services done by He’s Miranda was excellent !!

I could not be more pleased with my service experience. As always Marshall exceeded all expectations. I have total confidence in Marshall knowing he will take the best possible care of me and my vehicle.

Completely satisfied with the service and appreciated the professionalism from Carlos.

Great service by Nathan

Joseph has been very helpful. Excellent customer service. Will come back again!

Samson was extremely helpful and knowledgeable. Would definitely come back again! A++

Excellent service. Thank you Carlos!

Excellent service

Ramsin is the best when it comes to Customer service he is a 10plus . Keep up the good service you give to your customers.

Thank You, Michael for servicing my car!!!!

Thank you, Michael for getting the cargo cover fixed!! I really appreciate you going the extra mile!

Steve did an amazing job! He went beyond his responsibilities to make sure I was taken care of.

Very good service, thanks a lot

Steve was fabulous to work with extremely customer centric!!

Great customer service!!

The experince was not at all what I would expect from Lexus . Have been getting my vehicle serviced here for last 5 years but I think now it’s time to move to another dealer . 1 - wanted tires replaced but was given a price which was $400 more than all the other places ( Costco, Walmart etc) . Mind it it’s for same brand and tire item number . Can’t believe that you guys have audacity to do so. In any seriousness how is that not cheating . A hundred here and there is still acceptable but $400.on Top of that Mr Tommy didn’t even try to salvage the situation, my suggestion is to have better customer service training for employees . Wasted my time and one of the reasons I wanted to come to service . 2 no car wash or cleaning . Again unbelievable . You guys have mentioned it however what help does it provided . Could have given credit or outsourced the wash to some other provider . I have Mazda and the dealership gives coupon to get car wash from other places . Can’t believe it that . When Lexus goal is for better customer expeince I don’t think so it was anywhere near to it . 3 had asked Me tommy to have my car key batteries replaced . Never happened . When I was given the car back waS not done . Had to come back , talk to multiple people to ha e it done . Another 30 mins wasted . 4 shuttle ride was good and my dives Gary was a great guy . However coming back was a hassle . Had to coordinate it myself calling the service center talking to receptionist . Was transferred to multiple people couple of time , repeat the same stuff to have to drive back to pick up the car sorted out . So overall I can give 1 start for oil change which I could have done at some other place at fraction of cost .

Thank you for the service. I think you didn't explain about service items and the results completely. Especially I knew that I could not got my car wash when I got it back. After fixing car washing system, could you provide me car wash service? I want to be explained about two items marked by yellow colour on inspection form. I didn't receive e-mail about this maintenance after making appointment from you. Is it normal? Thank you BC Kim

Ramsin is always courteous and professional.

I never knew Lexus dropped its customers service this low. For a second I thought I am at Ford dealership.