Lexus of Stevens Creek Auto Repair Service Center

I like to work with Tommy . Thank you for your help Tommy

I am happy of your service

Very slow on loaner car process. No car wash was disappointing. Otherwise Randy was great and the service for my car was quick.

Service was good. Provided updates and recommendations on services for my car.

Thank you for your great customer service, Steve.

Our experience today unfortunately was very poor.  We lease our vehicle and work hard to take good care of it to ensure we’re being fair to the dealership.  Our last two services have been free and we assumed all our services moving forward would be as well.  Our service advisor called us at 7:30 this morning and told us no work needed to be done on the car but he recommended several upgrades.  We assumed Lexus took care of them financially since we don’t own the car and at no point did Joseph ever tell us our financial portion.  He completely upsold us and we were shocked to receive a bill when we arrived - especially when the service wasn’t needed and it’s not a car we plan on keeping long term.  Beyond that, our car was COVERED in bird poop and was filthy - it was completely clean when we dropped it off last night.  And no point did anyone tell us that the car wash wouldn’t be provided.  When this has happened in the past at other dealerships, they always at least provide a voucher to have the car washed elsewhere.  So not only did we have to pay a bill that was unethical, we then had to take the car and pay an additional $35 to have someone else wash it.  We understand mixups happen, but there was a complete miscommunication with Joseph all around and our experience was really poor.  This feels more and more like we’re a number and less and less like we’re valued customers

My car was not washed and oil change sticker not replaced. Hope oil change was performed. Also, paperwork said I declined multi point inspection but I don’t recall being asked and I don’t know if included with oil change or even the price. Could have been more thorough.

I would like to give recognition to Hesterson Miranda for taking my phone call on his day off to assist me. I’d like to thank Hes for recommending and coordinating my service appointment with Tommy Luong. Tommy made the entire process easy to understand and a seamless process.

Like always you guys been take care of my care over and over, thank you a lot for everything.

Thank you Joseph for the outstanding work. The service went to very smoth. Thank you for keeping me posted when the service is progressing. I enjoyed your service very much. Take care!

Will do! Thank you

Thank you Mike for your suggestion on the new tires. I could feel the difference of the stiff outer walls of the tires as I went through the curves on Highway 17.

Amazing service as always!! Always good to see Ramsin and he’s so good to us!

Randy is great! He listened to the problem I had and never made me feel foolish. He explained the solution and reminded me of the next service my car needs.

Very nice service...

Deep gave good service, no issue there. I felt the brake repair was quite expensive.

Nathan did an excellent job and resolved my issue

Paymon Khajavi made sure that my service request was addressed. Thank you!

Samson was very helpful and addressed all of my concerns in a professional and courteous manner. I would like to continue to work with him as my service rep.

It would be good if you let us know about the car wash system issue when we booked the appointment, so we would have scheduled it at a different date.